2019
Bachelor of Science in Architecture
Polytechnic University of the Philippines
More Info About Me
Hey there! I'm John Marlou Gerodias, a 26-year-old architecture enthusiast currently navigating the intriguing landscape of life. I'm proudly single and thriving in the pursuit of my passions.
In my college days at Polytechnic University of the Philippines, I delved into the intricate world of Bachelor of Science in Architecture. Interning in two architectural and construction firms fueled my passion for creating spaces that tell stories.
However, my journey took an unexpected turn, leading me to the realm of customer service. I've donned the hat of a support ambassador for Airbnb, assisting and connecting with users for a rewarding three-year stint. Before that, I ventured into helping clients find roadside assistance with HGS.
My skill set is as diverse as my journey—from cold calling and administrative tasks to deciphering building plans and mastering 3D modeling. I'm your go-to person for Microsoft Office wizardry, Google Sheets and Docs finesse, and even a touch of graphic design. Photography is not just a skill; it's a passion that allows me to capture moments in time.
My philosophy is simple: there's always room for improvement. I believe in the continuous journey of learning, and my career is a testament to that.
Outside of the professional arena, you'll find me embracing the simple joys of life. I share my space with two amazing dogs, and you might catch me working out at home or cycling through the streets. My motorcycle is my trusted companion, whisking me away to unexplored places as I indulge my love for photography.
As for the future, I dream of wearing the mentor's hat, guiding eager minds through the skills I've gathered. Business is on my horizon—I envision stepping into the world of real estate or perhaps managing Airbnbs. The endgame? Early retirement and a tranquil life.
Join me on this rollercoaster called life, where every twist and turn is an opportunity for growth.
My Skills and Competencies
Graphic Design
Inbound and Outbound calling
Social Media Management
Executive Assistant
Data Entry
Email Management
Travel Management
Event Management
Meeting Management
Expense Management
Project Management
Calendar Management
Certificates
My Experience and Education
2020
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2023
TELUS International Philippines
(Customer Service Representative)
“As a Customer Support Representative II for the Hosting and Accommodation Platform, I managed a broad spectrum of user interactions, covering inbound calls, outbound communications, chat, and email support across all tiers and lines of business. My role encompassed assisting users in navigating the platform, troubleshooting issues, and mediating property-related disputes during reservations to ensure equitable resolutions. This experience further refined my customer service and conflict resolution skills.”
2019
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2020
HGS (Hinduja Global Solutions)
(Customer Service Representative)
“As a customer service representative for road-side assistance, my role involved identifying vehicle issues reported by insurance holders and swiftly locating their position using GPS tools. I coordinated with vendors or tow companies to ensure a prompt response, emphasizing timely assistance and efficient communication. This experience enhanced my problem-solving and communication skills while optimizing the dispatch process for timely road-side support.”
2018
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2018
RN Ferrer & Associates
(Architectural Intern)
“During my role as an architectural intern, I played a key role in various facets of architectural projects. I worked closely with a diverse team of professionals, including architects and engineers, to create building plans, conducted on-site inspections to maintain construction quality, and engaged with clients to address project requirements and modifications. In addition to managing inventory and project documentation, I also collaborated with vendors and contractors, ensuring that project schedules and work quality met established standards.”
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.