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BS Accountacy
Our Lady of Fatime University
More Info About Me
Passionate about thriving in a professional environment that fosters growth and success, I bring nearly 5 years of experience from the BPO industry, specializing in customer service and technical support roles. Proficient in MS Office and possessing advanced computer literacy, my skill set includes effective communication, analytical prowess, and problem-solving abilities. Recognized for my high attention to detail and adept troubleshooting skills, I am eager to contribute to a team that values expertise and innovation, utilizing my knowledge to make a meaningful impact.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
Exypnox
(Customer Support & Intake Specialist)
As a Customer Support and Intake Specialist for Boostlingo, I am responsible for facilitating seamless communication solutions for clients. My role involves addressing customer inquiries, managing intake processes, and ensuring that clients receive efficient and effective support for Boostlingo's language services platform.
2021
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2022
Iqor Philippines
(Customer Service Representative)
As an Inbound Customer and Sales Representative for Amazon, Silverstar Brands, and Swiss Colony, my role involves delivering exceptional customer service by addressing inquiries, resolving issues, and processing orders. I actively engage in sales efforts by promoting products, upselling, and cross-selling, contributing to revenue growth while ensuring a positive customer experience. I navigate e-commerce platforms, maintain product knowledge, and collaborate with cross-functional teams to meet customer needs and achieve sales targets.
2019
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2019
Alorica Centris
(Technical Support Representative)
My primary responsibility is to provide expert assistance to customers regarding technical issues, device troubleshooting, and wireless services. I handle a high volume of inbound calls, offering solutions to connectivity problems, guiding customers through device configurations, and ensuring a seamless user experience on the T-Mobile network.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.