2003
BS Commerce major in Economics
University of Santo Tomas
Comprehensive Profile
PROFESSIONAL PROFILE: I am an accomplished and results-driven management professional with an impressive track record in leadership delivering exceptional results. Over the course of my distinguished 6-year career in the financial industry, I have cultivated a profound understanding of business processing and shared services, with a particular focus on serving both the U.S and Asian markets. My expertise encompasses a wide spectrum of financial products, ranging from mutual funds and mortgages to insurance and unsecured lending products.
In addition to my financial background, I bring a rich entrepreneurial history that spans the realms of education and the food industry. My approach has always been hands-on, taking full responsibility of overseeing daily operations and management in these ventures. This diverse experience has significantly augmented my skill set and deepened my comprehension of the intricacies of various business landscapes.
CAREER TRANSITION FOCUS: Currently, I am in pursuit of a career transition into the virtual realm, and the role of an Amazon Virtual Assistant for Product Sourcing and Research in Online Arbitrage has captured my keen interest.
WHY THE AMAZON VIRTUAL ASSISTANT ROLE? I firmly believe that my skills and qualities, honed through years of corporate experience, not only possess the potential for seamless transfer but are also poised to excel in this dynamic and exciting field. It has equipped me with a versatile skill set encompassing data analysis, strategic thinking, and the efficient management of complex processes—skills that directly correlate with the demands of product sourcing and research. In this domain, data-driven decision-making and process optimization are the cornerstones of success.
Furthermore, my entrepreneurial background has instilled in me the ability to adapt swiftly to changing market conditions, evolving customer preferences, and dynamic industry trends. This adaptability is an invaluable asset in the fast-paced universe of e-commerce and Amazon product sourcing.
VALUE PROPOSITION: My primary objective is to leverage my corporate experience and expertise to excel in the role of an Amazon Virtual Assistant for Product Sourcing and Research. By integrating my analytical skill, attention to detail, and results-driven approach, I am confident in my capacity to contribute significantly to the success of Amazon sellers. This includes identifying profitable products, optimizing listings, and ensuring a competitive edge from the market competitors.
My proficiency extends to effectively utilizing Amazon's internal search engine to pinpoint the most relevant and promising products. My search strategy encompasses in-depth analysis, encompassing customer reviews, pricing analysis, and sales data to identify opportunities that align with both high sales potential and customer satisfaction. I harness an array of tools and platforms, including Keepa and Selleramp SAS, to identify high-value and profitable products. This comprehensive approach enables me to provide a diverse range of sourcing options, finely tailored to the unique needs of each client. I remain vigilant in monitoring market dynamics, ensuring that the products I recommend align seamlessly with evolving customer preferences and market conditions. Additionally, I place immense importance on delivering value to customers, subjecting every sourced product to rigorous scrutiny, and, most importantly, sourcing from reliable vendors to uphold stringent quality standards, ensure the best possible value and avoid possible losses.
SERVICE COMMITMENT: In conclusion, I offer a unique blend of skills and unwavering commitment to excellence. My pursuit is characterized by the continual refinement of my skills and strategies to ensure that clients receive the most insightful recommendations and value-driven results. My ultimate goal is to be a trusted partner who provides clients with comprehensive support to achieve unparalleled success in their Amazon e-commerce pursuit.
Skills and Core Competencies
Customer Service
Operations Management
Team Management
Quality Control and Risk Management
Entrepreneurial Skill
Business Process Development and Improvement
Amazon Product Research
Amazon Product Sourcing
Amazon Product Listing
Social Media Marketing
Certificates
Professional Experience and Education
2023
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2023
PROVA PH (AMAZON PRO TRAINING)
(INTERNSHIP PROGRAM FOR AMAZON PRODUCT RESEARCH/SOURCING (ONLINE ARBITRAGE))
• SPECIALIZED TRAINING: Completed an intensive 15-day Internship Training Program focused on Product Research and Sourcing for Online Arbitrage, utilizing advanced tools such as Keepa and Selleramp SAS.
• PROFITABLE PRODUCT INDENTIFICATION: Developed the ability to identify profitable and competitive products; honing the skills required to distinguish lucrative opportunities in the market. Emphasized the importance of sourcing from reliable suppliers to ensure product quality and consistency.
• EXCEEDED LEAD REQUIREMENTS: Demonstrated exceptional performance by not only meeting but exceeding the minimum lead generation requirements set for the internship program. This achievement showcases a strong aptitude for identifying potential products for arbitrage.
• RISK MITIGATION KNOWLEDGE: Gained valuable insights into recognizing various red flags and product restrictions during the product research process. This knowledge is essential for avoiding potential pitfalls and ensuring ethical and compliant sourcing practices.
2023
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2023
THE VA CAMP
(AMAZON FBA PRODUCT RESEARCH/SOURCING HANDS-ON TRAINING)
• AMAZON FBA PRODUCT RESEARCH/SOURCING: Successfully completed an intensive 80-hour E-commerce course, which encompassed comprehensive training in Amazon FBA (Fulfilled by Amazon) Product Research and Sourcing techniques.
• AMAZON OPERATIONS MASTERY: Gained a profound understanding of the inner workings of Amazon, delving into the intricate mechanisms that drive its e-commerce platform. This knowledge provides a strong foundation for effective product sourcing and selling.
• STRATEGIC SOURCING EXPERTISE: Acquired proficiency in various sourcing strategies , enabling the identification of reliable vendors and high-quality products. This skill is crucial for securing competitive advantages in the e-commerce marketplace.
• FINANCIAL ACUMEN: Enhanced knowledge in calculating net profit and profit margins, a fundamental aspect of successful e-commerce operations. This financial acumen ensures informed decision-making and optimized profitability.
• CLIENT-CENTRIC APPROACH: Learned how to tailor product research and sourcing efforts to align with client-specific criteria, ensuring that the sourcing process is directly aligned with the unique needs and objectives of clients.
2023
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2023
FILAM VA
(AMAZON FBA PRODUCT SOURCING MASTERCLASS AND OJT - LEARN TO EARN PROGRAM)
• EXPERT TRAINING: Successfully completed a comprehensive 5-day Amazon FBA Product Sourcing Masterclass followed by a 10-day hands-on OJT – Learn to Earn Program. This dual program provided an immersive learning experience in the world of Amazon e-commerce.
• KEEPA FINDER PROFICIENCY: Gained extensive expertise in utilizing the KEEPA Finder tool for product research. Developed the ability to tailor product searches to meet specific client criteria and effectively analyze product profitability and market demand using Keepa graphs.
• FINANCIAL ANALYSIS SKILLS: Honed the skill of optimizing the FBA product calculator to calculate customer profit margins accurately, factoring in various costs associated with the Amazon FBA process.
• TOOL MASTERY: Introduced to a wide array of tools and Google extensions essential for conducting product research and sourcing. These tools enhance efficiency and effectiveness in identifying profitable product opportunities and reliable suppliers in the market.
2009
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2010
JP Morgan Chase Bank
(TEAM LEAD / FUND ACCOUNTING SPECIALIST TREASURY and SECURITIES SERVICES (MUTUAL FUND))
• LEADERSHIP: Spearheaded a dynamic team tasked with the reconciliation of cash and asset discrepancies. Assigned workloads and clients to team members, leveraging their individual strengths and capacities for optimal efficiency.
• STANDARDIZATION: Implemented rigorous standardization of documentation and report roll-ups for both clients and management purposes, enhancing clarity and precision in reporting and auditing purposes.
• COLLABORATION: Fostered a culture of collaboration within the team, promoting the exchange of innovative ideas and best practices. Evaluated outcomes to develop inventive solutions for seamless implementation.
• CLIENT ENGAGEMENT: Actively engaged in business reviews with partners and managers from offices in Dallas and India. Orchestrated strategic planning sessions to set monthly team goals and performance targets. Identified training needs and devised strategic action plans to mitigate financial risks and proactively address client issues.
• SMOOTH MIGRATION: Ensured the seamless migration of clients’ funds to Manila Shared Services from partner sites, orchestrating a transition free of client issues and learning gaps. Conducted a real-time quality control through monitoring and reviewing client specifications to verify implementation accuracy.
• PERFORMANCE TRACKING: Monitored team progress on a daily basis, meticulously evaluating performance indicators. Guided the team in surpassing Service Level Agreements by providing timely reviews and reconciliation activities and coordinating with various individuals and departments responsible for resolving backlogs.
2008
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2008
NTUC Income (Singapore)
(Insurance Specialist)
• EXPERTISE IN GENERAL INSURANCE: Specialized in General Insurance products, becoming a go-to resource for clients seeking information and assistance. Managed on-site inquiries and provided expert guidance on insurance products.
• APPLICATION PROCESSING: Skillfully processed new insurance applications, meticulously adhering to underwriting guidelines to ensure accuracy and compliance of each application.
• APPLICATION APPROVAL: Efficiently performed streamlined approval processes, ensuring that all application requirements were met and that policy owners successfully navigated the rigorous application procedures.
• POLICY ISSUANCE: Orchestrated the issuance of policies, taking care to provide policy owners with comprehensive orientations regarding their privileges and responsibilities as policyholders.
• SALES GENERATION: Actively contributed to business growth by identifying opportunities to generate new sales. Introduced customers to new insurance products, facilitated renewals and encouraged upgrades to existing policies.
2007
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2008
DBS Bank Ltd. (Singapore)
(Unsecured Lending Products Professional)
• CUSTOMER CARE EXCELLENCE: Delivered expert support and top-notch care to a diverse range of personal and corporate credit card and debit card customers of the bank. Ensured that all customer interactions were handled with professionalism and efficiency.
• ELITE CUSTOMER FOCUS: Distinguished as a specially trained agent responsible for managing internet banking online transactions for the bank's elite clientele. Provided tailored assistance and a high level of service to meet the unique needs of these valued customers.
• CROSS-DEPARTMENTAL COLLABORATION: Acted as a liaison between various bank departments, proactively addressing customers' urgent requests and concerns. Collaborated seamlessly with colleagues across departments to provide timely and effective solutions.
• TRANSACTION MONITORING: Vigilantly monitored elite customers' transactions, meticulously adhering to established guidelines to prevent incorrect postings and erroneous charges. This dedication to accuracy helped maintain customer trust and satisfaction.
• REPORTING AND PRODUCTIVITY: Generated service productivity reports for distribution to different departments, facilitating ongoing monitoring and necessary adjustments to ensure daily service level targets were consistently met. This data-driven approach contributed to the bank's operational excellence.
2004
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2007
JP MORGAN CHASE BANK (HOME LENDING)
(SUBJECT MATTER EXPERT)
• TEAM LEADERSHIP SUPPORT: Collaborated with Team Leads to co-manage their teams, providing valuable guidance, coaching, and mentorship. Identified learning gaps in product knowledge and facilitated training sessions to enhance team members' skills. Monitored and ensured the efficiency of call handling within the teams.
• CRITICAL CUSTOMER MANAGEMENT: Played a pivotal role in handling critical customer requests, offering real-time assistance to teams, and addressing escalations for immediate resolution. This proactive approach contributed to the swift resolution of high-priority customer issues.
• QUALITY CALIBRATION: Actively participated in regular calibration meetings with partner sites to uphold adherence to quality guidelines. Identified areas for improvement in overall quality compliance, time adherence, and customer satisfaction ratings for both teams and the entire Manila site.
• PERFORMANCE ANALYSIS: Collaborated with managers and subject matter experts from Manila and global offices to analyze team performance trends. Identified strengths and weaknesses, which served as valuable insights for addressing gaps and improving team performance. Conducted surveys and implemented solutions to enhance the overall performance of the Manila site.
My Services
Amazon VA Expert
I help you with product research, product sourcing, competitor analysis and market research for trends and opportunities
Operations Management
Optimize operation for business efficiency and growth by unlocking team's potential thru good leadership and empowerment
Customer Service
Issue resolution, product information, customer satisfaction, exceed expectation, customer loyalty, sales creation
Testimonials
Ivie Resurreccion
I had the privilege of working with Annie before, and it was with great pleasure to know an exceptional individual whose positive attitude, adaptability, dedication to her work and commitment to personal and professional growth were truly admirable. What set Annie apart was her strong work ethic, reliability, demonstrating high level of competence and willingness to go extra mile to ensure projects were completed successfully and on time.
Ana Lorraine D. Ramirez
I happened to be her Coach in her Amazon Internship Program and I would say Johannie's capacity to adapt to change and enthusiasm to learn new technology and techniques are quite helpful. Her ability to quickly comprehend new topics is extremely astounding. I heartily endorse her.