Undergraduate
BSBA major in Banking and Finance
Cebu Institute of Technology - University
Johanne here at your service.
Hello! I'm your happy, helpful assistant, here to handle every task that keeps you from focusing on expanding and managing your company. In addition, I am your amiable CSR/TSR, taking care of your esteemed customers. I am trustworthy and reliable. I can tackle problems creatively. I am an independent worker who can function under pressure and with little direction. I am always willing to take on new challenges and use my abilities to advance your business and make a positive impact. Looking forward to joining your team and hearing from you soon!,
My Skills and Competencies
Administrative Support
Customer Support
Technical Support
General Virtual Assistant
Bookkeeper
Certificates
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My Experience and Education
2018
-
2024
Teleperformance
(Technical Support Representative)
I handled inbound and outbound calls to provide detailed instructions for fixing a technical issue with the product or service. Then I kept thorough records of all communications and transactions with customers. Also, to avoid technical challenges, I let customers know about the benefits of the offered product or service.
2010
-
2017
Cebu Microelectronics Inc.
(Quality Assurance Analyst)
Before we send our company's products to the client, I inspect and assess the quality of work. I also observe work processes to assist employees in improving their performance and meeting quality standards.
My Services
Customer/Technical Support
Resolving customer concerns and fixing technical issue they could be experiencing with a product or service.
Bookkeeping
Accurately and efficiently recording and managing a company's financial transactions.
Administrative Support
Efficient admin support, empowering client focus.