2010
Bachelor of Science in Nursing
University of Southern Philippines Foundation
More Info About Me
Nursing graduate with 7 years of experience as a call center agent from customer service operator to becoming a team leader. I was persuaded to join the freelance world and here, not regretting one second of it.
My Skills and Competencies
Customer Service Representative
Executive Assistance
Lead Generation
Data Entry
Certificates
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My Experience and Education
2021
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2022
Property Investory
(Executive Assistant / Customer Service)
- Managing the ticket-based system regarding queries, event invitations, announcements, and other email tasks.
- Prepared client meetings (investors or podcast guests) after screening them.
- Conveyed client announcements to customers through phone calls and emails.
- Moderated meetings (internal and external) within the CEO's calendar.
- Executed WordPress articles after gathering the team's assigned tasks.
- Conduct pre-qualification interviews with applicants when the client is away.
2019
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2021
Contact Solutions BPO and Research
(Team Leader)
- Overhauled a team with process workflow enhancements that solidified the team's optimal use to the client.
- Grew the team from 2 agents to 13 agents in a span of a year.
- Headed cross-functional teams.
- Directed multiple projects catering to customer optimal use through SKU consolidations.
- Informed clients of day-to-day performance tracking such End-of-Day reports.
2018
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2019
Contact Solutions BPO and Research
(Quality Analyst / Officer-In-Charge Team Leader)
- Lead a team of 13 agents handling internal supplier ticket queries regarding clarifications on product specifications.
- Ensured agent adherence to client-given instructions, and KPIs through auditing calls and monitoring email responses.
- Conduct one-on-one coaching sessions with agents to inform them of their KPIs.
My Services
Customer Service Representative
Supports customers by providing helpful information, answering questions, and responding to complaints.
General Virtual Assistant (Executive Assistant)
Manage the CEO's schedules and communications of key executives in their company.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.