2011
Associate in Restaurant Management
Nueva Vizcaya State University
Freelancer
Trustworthy and dependable customer service specialist seeking a position in an environment that will challenge me further while allowing me to contribute to the growth and success of an organization.
My Skills
Data Entry
Content Creator
Social Media Management
Certificates
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2014-2022 Convergys/Concentrix CSR
Tasks • Outbound and Inbound Calls for Storage and Shredding Accounts • Placing and Tracking Orders (Confidential medical charts/files, storage and shredding supplies) • Billing Specialist (Invoicing/Invoice Adjustments/Processing Payments) • Courier Escalation • Downloading Reports (Box/File Inventory Reports) Tools Used • Agent Workflow System (AWS) • Salesforce (SF) • Safekeeper Plus (SKP) • Oracle • Billtrust • Knowledge Base (KB) • Digital Record Center • eVault • Performance View (20/20)
2014
-
2022
Convergys/Concentrix
(Customer Service Representative)
Billing Specialist (Invoicing/Invoice Adjustments/Processing Payments), Courier Escalation, Placing and Tracking Orders (Confidential medical charts/files, storage and shredding supplies)
2011
-
2014
Zola Resto Café Baguio City Philippines
(Cook/Kitchen Staff)
Content Writer / Copy Writer
Increases company's brand awareness through innovative writing and guarantees 100% creativity and originality content.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.