Hey I am Johanna

More Info About Me

Highly organized and detail-oriented professional with a strong background in giving effective phone support. Capable of providing excellent customer service. Ability to manage several cases and priorities at once while upholding a high standard of accuracy and confidentiality. Excellent problem-solving and communication abilities, as well as a proactive attitude to foresee problems and offer prompt answers. A passionate team player who is committed to assisting clients in reaching their objectives.

Johanna Marco
Pasig City, Philippines
johannamarco17@gmail.com
Freelancer
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My Skills and Competencies

Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

C1
C2
C3

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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BS Accountancy

Polytechnic University of the Philippines

2023
Basics of Graphic Design

An Online Learning course about Graphic Design

2023
Scriptwriting for Educational Video

online learning course about scriptwriting

2022 - 2022
FVA Business Consultancy
(Social Media Marketer (Apprentice))

Apprentice creating social media cards with copywriting as well

2016 - 2021
Concentrix
(Senior Technical Support Advisor)

Dealing with more complex technical issues which may need back office escalation, Creating service requests as necessary.

2010 - 2014
Teleperformance
(Technical Support Representative)

Providing telecommunications support to residential and business account holders of the company's different lines of business

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


My Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Pasig City,
Philippines
Email :
johannamarco17@gmail.com


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