2009
Diploma in Information and Technology
STI College Pasay
Get to know me better
I am 33 years old, a solo parent and an experienced Customer Service Support. I've been in BPO for over 10 years now and want to try Freelancing. I love to work with clients who value and treat their business partner/s fairly. Yes, you hear that right! I will work with you as your business partner. Your business is my business too so I'll do everything I can to grow and keep our business running.
I am a hair stylist in my spare time and I love enhancing the gorgeousness of anyone willing to be my customer/model because I love seeing the true beauty of someone even though they already look great.
As your Social Media Manager, I will help your business build your brand, engage with customers and drive sales through effective social media campaigns.
My Skills and Competencies
Social Media Marketing
Customer Service Support (Chat/Messaging/Email)
Data Entry
Content Creation
Certificates
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My Experience and Education
2014
-
2022
Conduent
(Customer Care Representative)
-Derives all necessary information from customer to update database.
-Provides customer with appropriate standard information requested.
-Responds and resolve customer inquiries and issues regarding the client products or services via email and/or chat.
-Ascertains nature of the transaction and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
2011
-
2012
Teleserv Inc
(Customer Representative)
-Called out customers who might have inquiries or concerns related to their account, purchase experience, or product use.
-Process order and payments
2010
-
2011
KJB Manpower Services
(Data Encoder)
-encode daily sales
-give updates to Branch Managers thru email/call
-generate daily sales report
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.