2020
BACHELOR OF SCIENCE BUSINESS ADMINISTRATION
University of Batangas
More Info About Me
With four years of experience as a call center representative, I have honed my skills in customer service, problem-solving, and communication through handling both inbound and outbound calls. My ability to adapt across various business lines led to a seamless transition into a reporting analyst role, where I utilized data insights to optimize the client experience. Combining a strong customer interaction and sales foundation with a data-driven approach, I am a proactive team player committed to improving operational efficiency and contributing to business success. I am eager to bring my expertise to a dynamic team and drive meaningful results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
CLEARNEXUS
(CUSTOMER SERVICE REPRESENTATIVE / LOAN OFFICER)
As an inbound and outbound customer service representative and loan officer, I provided exceptional service to a diverse range of clients, addressing inquiries and concerns related to their accounts. I manage a significant portfolio of premium clients, ensuring that their needs are met promptly and efficiently. This role involved scheduling appointments and follow-ups at optimal times, maintaining strong communication, and fostering long-term relationships. My experience handling both inbound and outbound customer service calls has enhanced my multitasking abilities and sharpened my attention to detail, ensuring client satisfaction at every touchpoint.
2023
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2024
MOTIVATED LEADS
(REPORTING ANALYST)
As a Reporting Analyst at Motivated Leads, I was responsible for creating detailed reports that compared current performance with previous data. My role involved conducting thorough research and analysis of each account to identify key trends and insights. I meticulously compiled and structured data, presenting it in clear, actionable formats, including tables and graphs, to ensure that stakeholders could easily interpret and use the information. My work supported strategic decision-making by providing comprehensive and accurate reporting to drive business improvements.
2021
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2023
RESULTCX
(CUSTOMER SERVICE ASSOCIATE)
As a Customer Service Associate at ResultsCX, I provided exceptional support to customers by offering helpful information, answering inquiries, and addressing complaints in a timely and professional manner. I assisted customers with making payments and settling account balances, ensuring that their accounts were recovered and up to date. My role required strong problem-solving skills and effective communication to enhance customer satisfaction and resolve issues efficiently.
My Services
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.