2010
Medical Transcription
Ramon Magsaysay Memorial Colleges
I remember. . .
the first time I realized the true power of organization, efficiency, and proactive support in business. It wasn’t in a high-level executive meeting or a boardroom—it was in the daily grind of managing operations, handling clients, and keeping everything running smoothly behind the scenes.
For years, I’ve worked in administrative support, customer and sales service, and social media management, ensuring businesses stay on track while my clients as a leader focus on growth. I’ve managed overflowing inboxes, coordinated hectic schedules, handled customer inquiries, and created engaging online content—all with the goal of helping businesses run more efficiently.
What I love most is bringing order to chaos. I thrive on optimizing workflows, implementing systems, and anticipating needs before they arise. Whether it’s streamlining communication, improving social media engagement, or handling day-to-day operations, I take pride in making my clients' lives easier.
I’ve seen firsthand how business owners get caught up in the day-to-day, leaving little time for strategy, innovation, and expansion. That’s where I come in. By taking over time-consuming yet essential tasks, I allow my clients to shift their focus to what truly matters—growing their business and making a greater impact.
Now, I’m looking forward to bringing my skills and experience to a role where I can provide the same dedication, efficiency, and problem-solving mindset to help businesses stay organized, productive, and thriving. If you're looking for someone to lighten your workload and support your growth, let’s connect.
Certificates
×
![]()
My Learning and Growth
02/2024
-
06/2024
Amazing Success Group Ltd
(Virtual Assistance - Dr. Grace Anderson)
• Implemented efficient content management systems, creating a structured database of all content assets for easy access and repurposing while also decluttering and organizing Google Drive to improve workflow efficiency.
• Optimized social media performance, increasing Facebook post reach by 126%, engagement by
398%, and followers by 88%, while also growing LinkedIn post impressions by 1,624.6% and
engagement by 2,115.8% through consistent content creation, strategic engagement, and organic growth efforts
• Enhanced audience interaction and lead generation, achieving a 5.42% click-through rate (CTR)
on links, responding to inquiries with an autoresponder, and engaging daily to strengthen
community relationships and increase brand visibility.
2022
-
2023
ImpactBrands
(Administrative, Customer and Sales Support)
• Streamlined customer data management, creating a centralized database of 500+ customer
records, tracking orders, payments, and refunds, which led to a 30% reduction in response time for
order inquiries.
• Successfully upsold products daily by recommending tailored solutions, contributing to increased
customer purchases and overall sales growth.
• Resolved customer inquiries consistently within 2 minutes, ensuring a smooth customer
experience and maintaining service efficiency.
• Reduced response time by 25% by implementing a personalized, editable template for customer
inquiries, improving operational efficiency, and enhancing the customer experience.
2018
-
2022
IdeasUnlimited/Intrepidity Works
(Administrative, Customer, and Sales Support, Social Media Management)
● Managed high-volume customer inquiries, handling phone calls, emails, and live chats daily, primarily resolving package tracking issues and maintaining a 90% first-contact resolution rate.
● Improved operational efficiency by 30% by creating and maintaining structured spreadsheets to
track customer details, refunds, and order statuses, reducing inquiry response time.
● Engaged with customers daily by responding to 100% of private messages and comments across
multiple Facebook pages within 24 hours, enhancing brand reputation.
● Reviewed and responded to customer reviews across various platforms, such as Truspilot, Google Reviews, and Sitejabber, addressing concerns daily to improve customer satisfaction.
● Trained and onboarded 5+ new team members in social media management, ensuring
consistency in engagement, messaging, and content strategy.
2014
-
2015
Dok Alternatibo Healing Ministry
(Assistant Branch Manager)
● Managed inventory efficiently, ensuring 100% stock accuracy and timely restocking to prevent
shortages.
● Handled hotel bookings and travel arrangements for executives and board members, ensuring seamless accommodations and itinerary planning.
● Managed email correspondence, processing 30+ emails daily, maintaining an organized inbox, achieving Inbox Zero and ensuring timely responses to inquiries and internal communications.
● Researched and compiled product information to develop engaging topics for 6 weekly radio
promotions, effectively communicating key benefits to a wider audience and increasing brand
visibility.
● Provided daily customer support, assisting an average of 20 customers per day, processing transactions such as refunds and inventory updates, and ensuring seamless operations.
● Conducted weekly seminars with 30–50 participants, leading to a steady increase in attendance by delivering valuable insights and educating customers on product benefits.
2012
-
2013
One Source Scryptions, Inc
(Medical Transcriptionist (SE Level))
● Proofread and edited an average of 50+ medical reports per week, ensuring 99% accuracy in
spelling, grammar, clarity, and medical terminology while meeting strict turnaround times.
● Transcribed and translated medical dictations for 35–50 patient records per day, maintaining a
95% accuracy rate in transcriptions for various reports, including histories, exams, and discharge
summaries.
● Maintained 100% adherence to HIPAA and legal documentation requirements, ensuring patient confidentiality and compliance with healthcare regulations.
2010
-
2012
Transcode One Solutions Corporation
(Medical Transcriptionist)
● Transcribed an average of 15–20 medical reports daily, including patient histories, physical
examinations, and discharge summaries, maintaining an 85% accuracy rate in transcription.
● Reviewed and edited 20 transcribed reports per week for spelling, grammar, clarity, and medical
terminology, ensuring compliance with healthcare standards and delivering timely turnaround
times.
Testimonials
May Palomo
Joe stands out as a hardworking and detail-oriented co-worker, especially in her role as a customer service representative. Her commitment to excellence is evident in the thoroughness she brings to every task. Working alongside her is not just productive; it's inspiring.
Ludy Bren Cabras
Joe is an amazing person and a reliable colleague. She is responsible and consistent when it comes to her tasks at work.
Catherine Cena
Joe is one of my former colleagues. She has excellent communication skills. She has focus and knows her targets. She is adaptive and is always willing to learn new skills and eager to gain more knowledge. She always has the grit to overcome challenges, no matter how difficult it may be
Vicky Hergelian
I started working with Joe when I was desperate about where to start and what to do to be able to improve my social media account and page. Joe was a very nice and approachable person. Honest and easy to deal with. She helped me by giving tips. It helped me become more confident to post and present myself as a coach. Answering my questions, being always nice and professional, and delivering exactly what she promises are qualities that make her a great person to work with. If you want to improve your page, get posts that are done professionally, and attract more leads, seek Joe's services. She won't disappoint you.
Kristoffer Lloyd Poliquit
I worked with Joe for almost 2 years and she was one of the agents I had that I could rely on. She's punctual and diligent at work. I like her work ethic and always ensures that the task given to her is done excellently. One of the characteristics I like about her is her consistency, she is consistent in being a hard-working agent and not even complaining about taking over time.
Jomarie Delator
Ms. Joe became my SME (Subject Matter Expert) with our previous company. She's very approachable and knowledgeable about the product and processes. She always ensured that we were getting the best support and help from a leader like her.
Reyna Visitas
Joe is committed to her work and any task given to her. She also gets along well with her co-workers. It has been a great pleasure working with her. She is always willing to help everyone. I give her a thumbs-up!
Dr. Grace Anderson
Joe is a professional who knows her job very well. She is very competent and quite productive. I enjoyed working with her. Her creativity and attention to detail are very impressive. I highly recommend her to you if you are looking to hire a knowledgeable and highly efficient Virtual Assistant.