2010
Medical Transcription
Ramon Magsaysay Memorial Colleges
About Me: Who is Joe Sedillo?
I remember that day so clearly. I was diagnosed with depression and anxiety, and I was taking medication for it. My father also has depression. Despite dealing with my own struggles, I held onto the hope of having a loving family someday.
I ended up marrying my high school best friend, thinking he was still the same person I knew. But I was mistaken. I married a stranger. Our marriage fell apart, leaving me mentally, emotionally, physically, and financially shattered. At that time, my boys were just three years old, and one when he prioritized his addiction over us.
I became a broke, introverted single mom battling my own demons. I pushed away my dear family and even my amazing kids, hitting rock bottom.
After months of feeling like hell, I looked at my face in the bathroom mirror and couldn't recognize myself anymore. I sat on the bathroom floor, crying. Then, I saw my son. He asked if my tummy hurts because I seemed hungry. That moment made me cry even harder. My eldest is so innocent.
I heard little footsteps and turned to see my youngest, though he didn't come closer. A minute later, he returned with his dirty laundry shirt. This time, he wiped my eyes with it. They both hugged me, and my eldest said he would get me some cooked rice. I cried even louder.
As I sobbed, my kids held me tightly. I begged them not to leave me, and they both said "Yes." At that moment, I knew I had found my home.
In September 2018, I decided to get my life together for my boys. I applied for jobs in my hometown and successfully landed one. Even though I had no prior experience, one of my tasks was managing social media for a worldwide clothing brand.
Less than a year later, I was promoted to a subject matter expert role, leading my own team of social media agents and collaborating with the marketing team.
I started investing in myself, taking paid courses on social media management, seeking coaching, and surrounding myself with people who fostered a positive mindset. Over the years, I went from feeling lost to finally finding my home.
"When everything seems uncertain, just hold on to your faith with certainty."
My Skills
The foundation of my professional expertise
Social Media Management
Hashtag Research
Engagement Strategy
Content Writing
Basic Video Editing
Content Creation I Curation
Market Research
Competitor's Analysis
Certificates
×
![]()
My Learning and Growth
Culmination of my efforts to continuously acquire skills, experience, and new knowledge through various educational, personal, and professional development opportunities
2022
-
2023
ImpactBrands
(Customer Service Representative - Email and Call Support)
Addressing customer issues and concerns, using positive and calm communication to resolve problems.
Responding to inquiries through various platforms such as LAdesk and RingCentral.
Suggesting products to meet customer needs.
Keeping customers informed about their orders such as tracking details, payment status, and order details.
2018
-
2022
IdeasUnlimited/Intrepidity Works
(Social Media Manager/Customer Service/Data Entry)
Managing social media accounts such as Facebook and Instagram.
Responding to comments and messages in a timely and professional manner.
Building relationships with influencers and other key stakeholders to increase brand awareness
Running contests and promotions to increase engagement and encourage participation
Providing excellent customer service via email, chat, and call.
2015
-
2016
Dok Alternatibo Healing Ministry
(Front-desk Officer/Assistant Branch Manager)
Providing information and assistance to customers.
Promoting sales.
Processing transactions and managing inventory
Phone patching through radio stations for promoting services.
2012
-
2013
One Source Scryptions, Inc
(Medical Transcriptionist (SE Level))
Proofread for spelling, grammar, clarity, consistency, and proper medical terminology while ensuring a timely turnaround time.
Translate medical jargon and abbreviations into expanded forms to ensure the accuracy of patient and healthcare facility records.
Adhere to patient confidentiality guidelines and legal documentation requirements.
Responsible for transcribing dictation for a variety of medical reports such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultations, and discharge summaries.
2010
-
2012
Transcode One Solutions Corporation
(Medical Transcriptionist)
Responsible for transcribing dictation for a variety of medical reports such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultations, and discharge summaries.
Translate medical jargon and abbreviations into expanded forms to ensure the accuracy of patient and healthcare facility records. Review and edit transcribed reports for spelling, grammar, clarity, consistency, and proper medical terminology while ensuring a timely turnaround time.
Adhere to patient confidentiality guidelines and legal documentation requirements.
My Service
Tailored solutions to suit your needs
Social Media Management
Scheduling and posting content, managing social media platforms, engaging and reaching out to target audiences.
Content Calendar
It keeps content creation organized, consisted, and focused for effective social media strategy.
Caption I Description I Content Writing
Create a caption that resonates with your target audience.
Basic Video Editing
Trimming, sequencing, adding transitions, applying effects, and optimizing audio for videos using CapCut and Inshot.
Hashtag Research
Go beyond just using hashtags. Instead, conduct thorough research.
Engagement Strategy
Leverage key elements of good organic engagement.
Testimonials
“Surround yourself with people who are going to challenge you to make you better.”
May Palomo
Joe stands out as a hardworking and detail-oriented co-worker, especially in her role as a customer service representative. Her commitment to excellence is evident in the thoroughness she brings to every task. Working alongside her is not just productive; it's inspiring.
Ludy Bren Cabras
Joe is an amazing person and a reliable colleague. She is responsible and consistent when it comes to her tasks at work.
Catherine Cena
Joe is one of my former colleagues. She has excellent communication skills. She has focus and knows her targets. She is adaptive and is always willing to learn new skills and eager to gain more knowledge. She always has the grit to overcome challenges, no matter how difficult it may be
Vicky Hergelian
I started working with Joe when I was desperate about where to start, and what to do to be able to improve my social media account and page. Joe was a very nice and approachable person. Honest and easy to deal with. She helped me by giving tips, creating a logo, and creating a banner to use as my profile picture. She then also gave me tips about the posts and the pictures. It helped me become more confident to post and present myself as a coach. Answering my questions, being always nice and professional, and delivering exactly what she promises are qualities that make her a great person to work with. If you want to improve your page, get posts that are done professionally, and attract more leads, seek Joe's services. She won't disappoint you.
-Vicky (Life Coach, Ireland)
Kristoffer Lloyd Poliquit
I worked with Joe for almost 2 years and she was one of the agents I had that I could rely on. She's punctual and diligent at work. I like her work ethic and always ensures that the task given to her is done excellently. One of the characteristics I like about her is her consistency, she is consistent in being a hard-working agent and not even complaining about taking over time.
Jomarie Delator
Ms. Joe became my SME (Subject Matter Expert) with our previous company. She's very approachable and knowledgeable about the product and processes. She always ensured that we were getting the best support and help from a leader like her.
Reyna Visitas
Joe is committed to her work and any task given to her. She also gets along well with her co-workers. It has been a great pleasure working with her. She is always willing to help everyone. I give her a thumbs-up!