2010
Medical Transcription
Ramon Magsaysay Memorial Colleges
I remember. . .
The first time I realized how powerful our story...our voice really is.
It wasn’t during a perfect season of my life.
It was in the middle of chaos ..a newly single mom of two boys, drowning in depression and anxiety, jobless, and wondering if anyone would ever take a chance on me.
When I finally stopped pretending I had it all figured out… something shifted.
The moment I showed up honest...messy, raw, real....someone trusted me enough to give me a shot.
A global apparel brand.
No experience, no strategy, just grit and Google.
I handled 14 pages, made tons of mistakes, but learned everything that mattered...
how to stay consistent, keep a brand human, and make content that actually connects.
Then I started working with moms in self-love, wellness, and relationship coaching.
That’s when it clicked...this is what I’m meant to do.
Now, I help badass moms turn their real, messy, powerful stories into content that connects with the right people...
not through hacks or trends, but through honesty and intention.
Because when your content is rooted in truth, you don’t chase attention.
You attract it.
I don’t believe in fast fame or polished fakeness.
I believe in slow growth, real connection, and showing up like a human...not a highlight reel.
So if you’re done second-guessing, tired of trying to sound “perfect,”
and ready to let your story do the talking...this is exactly why I exist.
Certificates
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My Learning and Growth
02/2024
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06/2024
Amazing Success Group Ltd
(Virtual Assistance - Dr. Grace Anderson)
I cleaned up and organized our Google Drive, set up an easy-to-use content system, and built a database so everything’s simple to find and repurpose. On social, I boosted Facebook reach by 126%, engagement by 398%, and followers by 88%, while growing LinkedIn impressions by 1,624% and engagement by 2,115%...all through consistent, organic content and real connection. I also kept the community active with a 5.42% CTR, quick replies (thanks to an autoresponder), and daily engagement that built genuine relationships and visibility.
2022
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2023
ImpactBrands
(Virtual Admin and Customer Support)
I built a centralized database of 500+ customer records to keep track of orders, payments, and refunds which helped cut response time for order inquiries by about 30%. Every day, I upsold products by recommending what customers actually needed, helping boost overall sales. I made sure inquiries were resolved fast (usually within 2 minutes) to keep things smooth and efficient. I also created a personalized, editable template for customer responses, which trimmed reply time by 25% and made the whole process way easier for everyone.
2018
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2022
IdeasUnlimited/Intrepidity Works
(Social Media Manager and Virtual Admin and Customer Support)
I managed social media across multiple platforms, making sure every comment and message got a reply within 24 hours to keep the community engaged and connected. I kept an eye on reviews on Trustpilot, Google, and Sitejabber to make sure the brand stayed in a good light. On the customer service side, I handled inquiries every day...calls, emails, and live chats, mostly tracking packages, processing refunds, and keeping customer info organized. I also set up spreadsheets and systems that made everything run smoother and cut response times by about 30%. I worked closely with the marketing team on content creation, helping grow pages and accounts organically while keeping the community active. Plus, I trained social media managers to keep processes, messaging, and customer experience consistent across the board.
2014
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2015
Dok Alternatibo Healing Ministry
(Assistant Branch Manager)
I kept things running smoothly behind the scenes.. managed inventory so nothing ran out, handled travel and hotel bookings for executives, and stayed on top of 30+ emails a day to make sure everything got answered on time. I also supported customers daily, processed transactions, and helped boost engagement by researching product info for weekly radio promos and running seminars with 30–50 participants, sharing useful insights and steadily growing attendance.
2012
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2013
One Source Scryptions, Inc
(Medical Transcriptionist (SE Level))
I handled proofreading and editing for 50+ medical reports every day making sure everything was clear, accurate, and error-free. Transcribed and translated 35–50 patient records daily, from histories to discharge summaries, keeping accuracy around 95%. I always followed HIPAA and legal requirements to make sure patient info stayed private and compliant.
2010
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2012
Transcode One Solutions Corporation
(Medical Transcriptionist)
I transcribed around 15–20 medical reports daily, including patient histories, physical exams, and discharge summaries, keeping accuracy at about 85%. Reviewed and edited 20 reports per week, checking spelling, grammar, clarity, and medical terminology to meet healthcare standards and deliver on time.
Testimonials
May Palomo
Joe stands out as hardworking and detail-oriented, especially in her role. Her commitment to excellence is evident in the thoroughness she brings to every task. Working alongside her is not just productive; it's inspiring.
Ludy Bren Cabras
Joe is an amazing person and a reliable colleague. She is responsible and consistent when it comes to her work.
Catherine Cena
She has excellent communication skills. She has focus and knows her targets. She is adaptive and is always willing to learn new skills and eager to gain more knowledge. She always has the grit to overcome challenges, no matter how difficult it may be.
Vicky Hergelian
I started working with Joe when I was desperate about where to start and what to do to be able to improve my social media account and page. Joe was a very nice and approachable person. Honest and easy to deal with. She helped me by giving tips. It helped me become more confident to post and present myself as a coach. Answering my questions, being always nice and professional, and delivering exactly what she promises are qualities that make her a great person to work with. If you want to improve your page, get posts that are done professionally, and attract more leads, seek Joe's services. She won't disappoint you.
Kristoffer Lloyd Poliquit
I worked with Joe for almost 4 years and she's one that I could rely on. She's punctual and diligent at work. I like her work ethic and always ensures that the task given to her is done excellently. One of the characteristics I like about her is her consistency, she is consistent in being a hard-working and not even complaining about taking over time.
Jomarie Delator
Ms. Joe became my SME (Subject Matter Expert) with our previous company. She's very approachable and knowledgeable about the product and processes. She always ensured that we were getting the best support and help from a leader like her.
Reyna Visitas
Joe is committed to her work. She also gets along well with her co-workers. It has been a great pleasure working with her. She's always willing to help everyone. I give her a thumbs-up!
Dr. Grace Anderson
Joe is a professional who knows her job very well. She is very competent and quite productive. I enjoyed working with her. Her creativity and attention to detail are very impressive. I highly recommend her to you if you are looking to hire a knowledgeable and highly efficient Virtual Assistant.