2010
Medical Transcription
Ramon Magsaysay Memorial Colleges
I remember. . .
the first time I realized the true power of organization, efficiency, and proactive support in business. It wasn’t in a high-level executive meeting or a boardroom—it was in the daily grind of managing operations, handling clients, and keeping everything running smoothly behind the scenes.
For years, I’ve worked in administrative support, customer and sales service, and social media management, ensuring businesses stay on track while my clients as a leader focus on growth. I’ve managed overflowing inboxes, coordinated hectic schedules, handled customer inquiries, and created engaging online content—all with the goal of helping businesses run more efficiently.
What I love most is bringing order to chaos. I thrive on optimizing workflows, implementing systems, and anticipating needs before they arise. Whether it’s streamlining communication, improving social media engagement, or handling day-to-day operations, I take pride in making my clients' lives easier.
I’ve seen firsthand how business owners get caught up in the day-to-day, leaving little time for strategy, innovation, and expansion. That’s where I come in. By taking over time-consuming yet essential tasks, I allow my clients to shift their focus to what truly matters—growing their business and making a greater impact.
Now, I’m looking forward to bringing my skills and experience to a role where I can provide the same dedication, efficiency, and problem-solving mindset to help businesses stay organized, productive, and thriving. If you're looking for someone to lighten your workload and support your growth, let’s connect.
Certificates
×
![]()
My Learning and Growth
02/2024
-
06/2024
Amazing Success Group Ltd
(Virtual Assistance - Dr. Grace Anderson)
•Created a structured content database and organized Google Drive for easy access and improved workflow.
• Boosted Facebook reach by 126%, engagement by 398%, and followers by 88%, while increasing LinkedIn impressions by 1,624.6% and engagement by 2,115.8%.
•Achieved a 5.42% CTR by using an autoresponder, engaging daily, and strengthening community relationships.
2022
-
2023
ImpactBrands
(Administrative, Customer and Sales Support)
● Creating a centralized database of 500+ customer records, tracking orders, payments, and refunds.
● Successfully upsell products daily by recommending tailored solutions.
● Resolved customer inquiries consistently within 2 minutes.
● Reduced response time by 25% by implementing a personalized, editable template for customer inquiries.
2018
-
2022
IdeasUnlimited/Intrepidity Works
(Administrative, Customer, and Sales Support, Social Media Management)
● Handling phone calls, emails, and live chats daily.
● Creating and maintaining structured spreadsheets to track customer details, refunds, and order status.
● Engaged customers daily by responding to 100% of private messages and comments across multiple Facebook pages.
● Reviewed and responded to customer reviews across various platforms such as Truspilot, Google Reviews, and Sitejabber.
● Trained and onboarded 5+ new team members in social media management.
2014
-
2015
Dok Alternatibo Healing Ministry
(Assistant Branch Manager)
● Managed inventory efficiently and timely restocking to prevent shortages.
● Handled hotel bookings and travel arrangements.
● Maintaining an organized inbox, achieving Inbox Zero.
● Researched and compiled product information to develop engaging topics for 6 weekly radio promotions.
● Assisting an average of 20 customers per day.
● Conducted weekly seminars with 30–50 participants.
2012
-
2013
One Source Scryptions, Inc
(Medical Transcriptionist (SE Level))
● Proofread and edited an average of 50+ medical reports per week while meeting strict turnaround times.
● Transcribed and translated medical dictations for 35–50 patient records per day.
● Maintained 100% adherence to HIPAA and legal documentation requirements.
2010
-
2012
Transcode One Solutions Corporation
(Medical Transcriptionist)
● Transcribed an average of 15–20 medical reports daily while maintaining an 85% accuracy rate in transcription.
● Reviewed and edited 20 transcribed reports per week, delivering timely turnaround times.
● Maintained 100% adherence to HIPAA guidelines and legal documentation requirements.
Testimonials
May Palomo
Joe stands out as a hardworking and detail-oriented co-worker, especially in her role as a customer service representative. Her commitment to excellence is evident in the thoroughness she brings to every task. Working alongside her is not just productive; it's inspiring.
Ludy Bren Cabras
Joe is an amazing person and a reliable colleague. She is responsible and consistent when it comes to her tasks at work.
Catherine Cena
Joe is one of my former colleagues. She has excellent communication skills. She has focus and knows her targets. She is adaptive and is always willing to learn new skills and eager to gain more knowledge. She always has the grit to overcome challenges, no matter how difficult it may be
Vicky Hergelian
I started working with Joe when I was desperate about where to start and what to do to be able to improve my social media account and page. Joe was a very nice and approachable person. Honest and easy to deal with. She helped me by giving tips. It helped me become more confident to post and present myself as a coach. Answering my questions, being always nice and professional, and delivering exactly what she promises are qualities that make her a great person to work with. If you want to improve your page, get posts that are done professionally, and attract more leads, seek Joe's services. She won't disappoint you.
Kristoffer Lloyd Poliquit
I worked with Joe for almost 2 years and she was one of the agents I had that I could rely on. She's punctual and diligent at work. I like her work ethic and always ensures that the task given to her is done excellently. One of the characteristics I like about her is her consistency, she is consistent in being a hard-working agent and not even complaining about taking over time.
Jomarie Delator
Ms. Joe became my SME (Subject Matter Expert) with our previous company. She's very approachable and knowledgeable about the product and processes. She always ensured that we were getting the best support and help from a leader like her.
Reyna Visitas
Joe is committed to her work and any task given to her. She also gets along well with her co-workers. It has been a great pleasure working with her. She is always willing to help everyone. I give her a thumbs-up!
Dr. Grace Anderson
Joe is a professional who knows her job very well. She is very competent and quite productive. I enjoyed working with her. Her creativity and attention to detail are very impressive. I highly recommend her to you if you are looking to hire a knowledgeable and highly efficient Virtual Assistant.