2013
Bachelor of Science in Business Administration major in Marketing Management
Far Eastern University
More Info About Me
I am a dedicated, organized and methodical individual with more than 6 years of experience in Quality Audit and zest for solving complex problem. Applying to become a freelancer and seek more opportunities to expand my professional skillset.
My Skills and Competencies
Social Media Management
Amazon Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Smart Communications, Inc.
(Quality Management Officer)
Create testing parameters for products and services, develop quality control procedures, perform audits, and oversee quality control teams.
2014
-
2019
Convergys
(Quality Analyst)
Responsible for reviewing and auditing incidents, email or telephone interactions along with investigating customer survey responses, Provides structured and timely recommendations; verbal and/or written feedback to Quality Manager, leadership, operations, analysts and the Service Quality teams and Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and customer experience..
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.