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Bachelor of Science in Information Technology
STI COLLEGE
Career Objective
To work with my fullest potential and to contribute in a meaningful way to the success of an organization through the application of my skills, leadership, teamwork, energy, personal motivation and eagerness to learn more in developing the highest standard as possible.
My Skills and Competencies
Real Estate VA
Social Media Management
Data Entry
Content Creator
Video Editor
Certificates
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My Experience and Education
2019
-
2023
Insight Inc.
(Account Executive / Customer Care Specialist (E-Commerce))
* Resolving customer issues and issuing refunds as needed
* Solve problems for clients by understanding and exceeding their expectations
* Follow up with clients regularly to ensure needs are being met and to identify opportunities
* Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs
* Manage communications between upper management and employees
* Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
* Providing quotations and checking product availability
* Handling payment transactions
* Adhering to a company’s policies and procedures at all times when assisting customers
2016
-
2018
The Results Manila
(Customer Service Representative ( Finance))
* Handling all incoming customer queries and questions
* Providing the appropriate service and information or referring clients to another department
* Referring to problematic issues that they cannot solve
* Resolving customer complaints and issuing refunds as needed
* Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
* Handling payment transactions
* Adhering to a company’s policies and procedures at all times when assisting customers
2015
-
2016
Alorica
(Technical support representative (Networking Equipment))
* Answer calls, diagnose, and resolve customer technical problems, investigating the root cause of issues.
* Perform system maintenance, install updates, upgrades, and patches, and resolve hardware, software, and network performance issues
* Train end-users on hardware and software solutions to resolve technical issues
* Provide remote desktop support and trouble tickets
* Create new user accounts and reset passwords
* Assist with hardware upgrades as needed
* Configure network devices
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Video Editor ( Adobe premiere pro )
Manage and oversee all technical aspects of video editing Develop a video brand messaging strategy and Creative thinker.
Appointment Seller
Accepting calls from prospective clients, Calling prospective clients using a list of phone numbers provided, and Famili
Lead Generation Specialist
Conduct lead generation, prospecting, and qualifying potential new clients, and proactively schedule calls with prospect
Real Estate VA
Helps you build a more efficient sales process through cold outreach via phone and email to find new consumers, nurture