2012
Bachelor of Business Administration major in Marketing Management
University of Cebu
More Info About Me
A Marketing Management graduate. 11 years in BPO. A Senior Account Executive in a Telephone Sales Account for over 4 years. Did Market Research for B2C and B2B. And Supported the largest vendor of computer software in the world as a Customer Service, Sales, Technical Representative. Experienced Live Chat, Emails, Lead Generation.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2022
411 BPO Philippines
(Senior Account Sales Executive)
For Regular Customer:
• Offer regular customers with other natural or organic supplements we market.
• Calling and monitoring customers if they take the product consistently with the right dosage.
• Tracking the number of bottles/cans that the customer is having so we can offer refills or reorder.
• Offer simple health techniques or natural remedies which are accessible on their own home.
For Non-Regular Customer:
• Get hold with prospects whose been dealing with medical conditions
• Gather information concerning prospect’s medical condition and their health goals
• Educate them about the root cause of their condition and what should be done to address it naturally.
• Establish rapport and effective communication to get the trust of the prospect and the significance of improving the quality of their health through using natural remedies
• Educate and encourage prospects to take the product we offer to improve their health, making sure to deliver sales and hit quota with compliance with QA’s guidelines.
2014
-
2017
Convergys Philippines Inc.
(Microsoft Technical Support/ Sales Associate)
• Handle Technical Windows issues with the recent Microsoft Operating Systems particularly on activation, installation, windows updates and downloads.
• Support customers on their MS Office Programs Installation and Subscription issues.
• Support OneDrive and Outlook Mail Issues and other Microsoft Products.
• Offer MS Office Suites either the Full version or the subscription type Office 365.
• Offer recent Microsoft operating systems specifically Windows 8.1 and Windows 10.
• Should close 1 or two sales a day to pass monthly sales requirements and pass scorecard.
• Offer Premium services to customers either monthly or yearly once the issue is complex and not under with the complimentary support.
• Should monitor and make a follow up to make sure that the issue has been fully resolved.
• Should introduce to customers the Microsoft products available online or through the Microsoftstore.com and also inform them whenever Microsoft offers sale on selected products and services.
• Had to maintain a good customer relationship as Microsoft’s primary goal.
2011
-
2014
Survey Sampling International
(Business to Business (B2B) Market Researcher)
• Conduct surveys or interview Business Officers through phone from the provided samples and gather their views and opinions concerning certain products and services offered by the client.
• Should meet with the required PR or productivity rate on a specific study.
• Must reach the targeted quota and comply with the demographic requirements.
• Must meet the number of completes required.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.