2008
2 Years Information Technology (Associate)
Paranaque City College of Science and Technology
More Info About Me
13 Years BPO Experience with 2 Years as VA.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2023
Jones Lang Lasalle
(Reports Analyst)
• Creates Reports Automation using Alteryx
• Responsible for generation and publication of monthly account and agent’s scorecards
• Configures Workflow in our Telephony System (Genesys Cloud) IVR Set up and configuration.
• Configures new hires Accounts based on skill
• Liaise with key stakeholder to ensure no issue with call flow
• Review and interpret report before sending to stakeholders
• Monitors real time score per accounts and agents
• Creates Templates and dashboards for Business Needs
• Send Daily, Weekly and Monthly call stats
• Send Daily Attendance and Productivity
• Creates Database using MS Access for Work Order Status using SQL
• Validates Invoices for Finance
• Troubleshoot and Creates tickets for any issues in Telephony
• Creates Monthly Presentation for account status.
2014
-
2018
Arvato Corporation
(Workforce Analyst)
• Build staffing and scheduling plans to meet business needs.
• Responsible for generation and publication of weekly time and attendance reports to stake holder.
• Responsible for adaptation and revision of real time schedule change.
• Liaise with key stakeholder to ensure adherence to time and attendance requirements
• Review and interpret report to understand impacts of process
• Creates schedule base from forecasted volumes
• Creates Templates for Business Needs
• Maintain and Updates Headcount report
2009
-
2014
Amdatex Corp
(Administrative Assistant)
• Creates spreadsheet template for production use
• Analyzes/sends daily, weekly and monthly reports
• Creates monthly billing report.
• Maintains member roster and records
• Assists with all other office administrative duties
• Assists teammates with all inquiries regarding excel
• Consolidates and sends Volume Report directly to client
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.