Bachelor of Science in Business Administration
Naval State University
Naval State University
* Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction through call and chat.
* Built rapport with customers through courteous and professional communications.
* Maximized customer satisfaction by resolving service issues promptly.
* Handled high-volume telephone calls to address and resolve customer queries.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Track expenses, manage cash flow & create invoices.