2017
Bachelor of Science in Business Administration
Naval State University
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2024
Qualfon Phil Inc
(CSR)
* Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction through call and chat.
* Built rapport with customers through courteous and professional communications.
* Maximized customer satisfaction by resolving service issues promptly.
* Handled high-volume telephone calls to address and resolve customer queries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.