2013
Diploma in Information Technology
Datamex Institute of Computer Technology
More Info About Me
Hello there! Jocelyn S. Zoilo is my name. I am a 37-year-old woman.
I have an Associate Degree/Diploma in Information Technology and
3 years of Customer Service Representative experience. I have skills, knowledge, and
technical know-how about the Real Estate industry.
I do Social Media Management and Facebook Ads too! I am proficient in Word processing and have exceptional communication abilities.
I am a self-disciplined and self-motivated individual. Finally, I embrace lifelong learning.
I hope you will give me the opportunity to work with you and assist you in growing your company.
Thank you, and please stay safe.
My Skills and Competencies
Social Media Management
Data Entry
Content Creation
Real Estate Virtual Assistance
Customer Service
Certificates
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My Experience and Education
August 2021
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November 2021
Freelance
(Customer Service Representative)
Answering calls and dealing with unhappy customers and handling complaints and providing them resolutions that would satisfy them with the company's guidelines.
January 2022
-
February 2022
IQOR Philippines
(Sales / Customer Support Associate)
Assist customers in placing their orders over the phone. Track their orders and provide a resolution if they received items that have quality issues or if they haven't received the order.
January 2020
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April 2021
Concentrix Philippines
(Customer Care Associate)
Answer calls from Health Care Professionals, who would like to verify benefits
and eligibility of the members health insurance. Provide and process resolution to the
complaints of doctors and other health care providers about claims.
October 2018
-
May 2019
Wipro Philippines
(Customer Service Representative)
Answering product and service questions; suggesting information about
other products and services. Process orders, prepare correspondences and fulfill customer
inquiries to ensure customer satisfaction.
January 2013
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April 2013
Rj Customs Brokerage
(Apprentice - Office Administrative Staff)
Oversee daily schedules and appointments. Respond to emails and phone
calls. Track and replace office supplies.
My Services
Real Estate Virtual Assistance
Updating lists, networking, marketing and promotion, client calls.
Content Creation
One must understand digital publishing and how to attract traffic and leads.
Social Media Management
You're telling the world you're a rock star utilizing social media marketing.