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BS Secondary Education
Holy Angel University
More Info About Me
With over a decade in overseas specializing in luxury retail, my tenure as Team Manager has sharpened my skills in championing sales achievement and KPI'S, customer experience- CRM and team recruitment.
A game changer,I am seeking for a career transition in the world of Virtual Assistance utilizing proven approach while committed to embrace organizational standards that promotes elevated strategies in championing company objectives.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2024
GUCCI- LUXURY GOODS QATAR
(TEAM MANAGER)
Set, define and create SMART action plans to achieve the commercial KPI's and
sales targets.
Team Recruitment, Management and Growth:
In charge of talent recruitment/acquisition,mentoring and coaching with best
practices in ways of working. Tasks includes on boarding and off-boarding.
Client Relationship Management-
Set target in recruiting Prospect and nurturing existing clients leveraging on best
practices, brand standards and providing excellent experience with the aim of
elevating their level to loyal and VIP tier.
Operational Excellence- Guarantees all sales and operational procedures are
audited, understood and followed by the team.
2015
-
2016
TRYANO- CHALHOUB GROUP,ABU DHABI,UAE
(SALES EXECUTIVE)
Engage in upselling, cross selling and multiple selling for all
product categories.
Lead by example with team in scope with individual sales and achieve -
performance targets and KPIs.
Strengthen customer relations, and nurture loyal customers base on
implementing appropriate CRM tools.
2012
-
2015
PRENATAL- AL GHURAIR GROUP- DUBAI UAE
(STORE MANAGER)
Retail Operations Management
-Ensure compliance with company policies, procedures, and standards to
maintain a high level of operational excellence and efficiency.
Customer Experience
-Resolve customer inquiries, concerns, and complaints in a professional and
timely manner, ensuring customer satisfaction and retention
Team Leadership and Development:
Recruit, train, and coach sales associates to deliver exceptional service,
product knowledge and foster a positive and collaborative work environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.