2013
Computer Science
Asian Institute of Computer Studies
More Info About Me
You can call me Jo; I have 2 fur-babies and a solid fan of Marvel. Professionally, I’ve been working in BPO industry since 2008, been part of the leadership team since 2011 and my recent role was Operations Manager. Been into different line of businesses, such as sales, retail, customer service, B2B n and more.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2022
Telus International
(Operations Manager)
Manage all internal and external shareholders, Provide process improvement recommendations. Support Team Leaders through regular coaching sessions. Strong drive on ROI
2016
-
2017
Intelenet Global Services
(Team Manager)
Managing performance of a group of financial advisors by providing coaching and feedback, documenting results, and ensuring NPS target will be met each month.
2015
-
2016
Teletech Philippines
(Team Manager)
Managed group of customer service representatives. Responsible for intraday and daily performance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.