A young individual that is born on July 10, 1999, in Paiisa, Tiaong, Quezon but raised in San Pablo City, Laguna, Philippines.
I am an individual with a variety of skills, such as analytical thinker, goal oriented, multi-tasking and able to work under pressure. I am also willing to learn new things that will help improve my skills and have the ability to immediately adapt to a new environment, especially at work. Lastly, I am a fast learner and can work.
Laguna State Polytechnic University, San Pablo City-Campus
* Manage Social Media Accounts: Oversee daily posts, engagement, and interactions across platforms like Instagram, Facebook, and LinkedIn.
* Create 90-Day Content Calendar: Plan and schedule posts aligned with marketing goals, product launches, and seasonal trends.
* Competitor & Market Research: Analyze competitors and industry trends to inform strategy and improve content.
* Manage Reviews on Google & Yelp: Monitor and respond to customer feedback to maintain a positive brand reputation.
* Customer Emails: Send targeted email campaigns, promotions, and updates to customers using email marketing tools.
* Schedule Meetings & Events: Organize internal and external meetings, webinars, and events using Google Calendar.
* Website Design & SEO: Improve website layout, content, and basic SEO to enhance user experience and search engine ranking.
* Administrative Support: Assist with reports, data management, and other organizational tasks.
* Build Monthly Newsletter: Curate and send engaging newsletters to subscribers, tracking performance for improvement.
*Assist outbound calls to the inquiries and concerns of the customers to provide a best solution.
*The account I handled was Amazon, it include services from Fulfilled by Amazon and Fulfilled by Manufacturer.
*Most of the concerns of the customer that I assist are regarding on the item that are not received, lost, delayed in transit, damage and other issues in item.
* Understandability is the important skills in this job because as our customer rants in their concerns we'll needed to attentively listen and correctly identified the concerns of the customers. It is because we'll needed to provide a right and concise solutions to our customers.
* As well as getting the empathy of the customer is one of the important skills that a customer agent have because it let the customer feels that we understand their feelings and problems. After we shows our empathy, we made them an assurance that we will going to help them in their concerns.
*It is an immersion job during the Senior High School. As an Accountancy Business and Management (ABM) strands it requires to have 120 hours fulfillment.
*Most of the data that we encode are the information from the books in the library. We look for the name of the book, author, number of pages and date when it published. It is also important to locate the correct information because it will serve as a reference in the school for book searching.
Manage social media, email marketing and website development
Search the Internet for information on a wide variety of topics.
Assist calls of the customers to handle and resolve complaints, process orders, and provide information about an organi
Amazon VA can handle tasks, from product research and listings, customer service, inventory management, and advertising.
Creating and executing lead generations campaigns. Conducting market research to identify potential customers.