2006
Computer Secretarial
NOTRE DAME OF GREATER MANILA
More Info About Me
Highly motivated person seeking for a challenging position to enhance my career growth. With more than 5 years of BPO and 8 years of sales experience in financial, technical support, and customer service fields. Expert in voice, non-voice, and administrative tasks. Exceptional multitasking skills and ability to manage several tasks. Can work independently under minimum supervision. Has the ability to interact well with clients. Develop and maintains a good rapport with colleagues and customers. Positive, responsible, fast learner, leadership skills, friendly personality and capable of adapting a new environment/community.
My Skills and Competencies
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2017
-
2022
Transworld System Incorporated
(Customer Service Representative (CSR))
Responsible for acting as a liaison between customers and companies. Assists with complaints, account questions, and other queries.
PRIMARY RESPONSIBILITIES:
• Communicate via inbound or outbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing accurate and appropriate information
• Accurately document and update records in required system
• Communicate to customers and attempt to bring resolution to unpaid accounts
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or through the appropriate channel to management
• Perform other duties as assigned by the management
2010
-
2014
Hila Dalya LLC
(Senior Sales Associate)
• Ensure that the customer service is the main priority.
• Assured that the policies and procedures of the outlet are enforced.
• When necessary, resolves customer complaints to the customers satisfaction in a timely manner.
• Establish cleanliness and appearance levels and make certain that the shop personnel maintain the facility to those established criteria.
• Prepare the employee work schedule and ensuring the kiosk is properly manned to handle the customer load.
• Do telemarketing to increase target sales for new collections and coming promotions.
• Establish and monitor the product displays in the outlet.
• Conducting sales of slow moving inventory within the shop including end-of- the-year sales to reduce inventory levels during the off season.
• Maintain strong inventory and purchasing control policies and procedures within the outlet.
2009
-
2010
M. H. Al Shaya Co. LLC (Boots Pharmacy)
(Sales Associate)
• Generating sales by providing outstanding customer service.
• Utilizing special product knowledge.
• Assisting and providing tips on the kind of cosmetics and skincare that would be most suitable according to the customer needs.
• Maintaining awareness of all promotional offers and encourages the customer to avail discounts on the products promoted by the store.
• Offering advice to the customer.
• Responsible in stocking and replenishing.
• Responsible in merchandising and display maintenance.
• Responsible in arranging and checking stocks at the stockroom.
• Handling store orders and dealing with supplier.
• Maintaining and arranging products availability on the floor of the store.
• Handing cash counter by receiving payments.
• Responsible in handling daily sales report and banking.
2007
-
2009
Al Khaja Hospitality
(STORE INCHARGE)
•Offering advice and information to customers depending on what product they are interested in
•Providing total customer satisfaction
•Receiving and checking stocks delivered and doing merchandising.
•Responsible in handling counter and cash register
In-charge in preparing daily sales reports/monthly sales reports.
•Monitoring stocks by checking the fast and slow-moving items and sending reports to the warehouse for immediate replenishment.
•Attending to customer queries thru the phone and taking immediate action regarding complaints and misunderstandings.
•Preparing weekly schedule.
•Training new staff and motivating the sales team
2005
-
2007
Lux Asia LLC
(BEAUTY CONSULTANT)
•Responsible in handling cash register and sales report.
•Manage stock level, stock control, and monitor product availability.
•Assisting customers in selecting the best cosmetics for their age, skin type, and lifestyle in order to enhance their appearance.
•Identify the skin types, issues, and fashion preferences of the customer before making product recommendations that suit their requirements, and preferences.
•Demonstraing and showing them how to use their preferred items.
•Dealing with customer inquiries to develop a good reputation and maintain a friendly approach.
2004
-
2005
Rational Merchandising Concepts, Inc.
(Receptionist)
•Attending all incoming telephone calls provides information, takes and relays messages, and returns calls as necessary.
•Receiving and distributing incoming mail; preparing outgoing mail.
•Uses knowledge of various software programs to operate a computer in an effective and efficient manner.
•Performing other duties required and registering internal and external documents.
•Attending to all applicants and scheduling appointments for interviews.
•Handling the schedule of the training room.
My Services
Customer Support
Responding to customers' concerns, offering a solution, and educating the user on features and function
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.