N/A
BS Tourism
Manuel S. Enverga University Foundation
More Info About Me
I am an experienced customer service professional with three years of hands-on experience providing international support through phone and chat channels. I have worked with customers from diverse cultural backgrounds and global markets, ensuring clear communication, quick problem resolution, and customer satisfaction. My role involved handling a high volume of inquiries, resolving accounts, and billing, and maintaining professionalism in fast-paced environments. I am skilled at empathy-driven communication and multitasking across multiple systems while meeting performance metrics such as response time, quality assurance, and customer satisfaction scores. Through my experience, I have developed strong problem-solving abilities, adaptability to different customer needs, and a customer-first mindset. I take pride in delivering reliable, courteous, and efficient service while representing brands with integrity and professionalism.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2025
Teletech
(Customer Chat Support)
Handled customer inquiries through live chat, assisting with food delivery concerns such as order status, missing or incorrect items, delivery delays, and payment issues. Investigated and resolved customer issues. Investigated and resolved customer issues efficiently by reviewing order details and coordinating appropriate solutions, including refunds or replacements when applicable. Maintained accurate documentation, followed company policies, and ensured positive and satisfactory customer service through clear and empathetic communication.
2024
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2025
Everise
(Customer Care Representative at CVS Caremark)
Respond to customer inquiries via phone regarding prescriptions, benefits, and claims. Assist clients with prescription status, refills, and questions regarding prior authorization coverage. Follow HIPAA and data privacy guidelines when handling sensitive information.
2022
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2024
Concentrix
(Customer Service Representative)
Assisted customers with package inquiries, including delivery status, tracking information, and shipment issues. Investigated and resolved concerns related to missing or incorrect items in customer orders. Processed refunds and replacements in accordance with company policies, ensuring accurate documentation and timely resolution. Coordinated with internal teams to track packages and resolve delivery discrepancies efficiently.
Assigned to the Credit Department to support customers with credit card transaction inquiries. Reviewed and verified credit card transactions and assisted customers in checking refund statuses. Provided support for credit limit increase requests by reviewing account details and guiding customers through the request process. Maintained a high level of customer satisfaction by delivering clear communication, accuracy, and professional service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.