Blank
Bachelor of Science in Banking and Finance
Polytechnic University of the Philippines
More Info About Me
I have strong written and verbal communication, and I am able to work in a fast face change system, I am very attentive to details and manage time wisely.
I am the kind of person that feels excited to learn more things and always welcome new challenges and knowledge.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2024
California Medical Legal Specialist LLC
(Appointment Setter)
Handles inbound and outbound calls for submitting QME appointment request using website/portal
Provide appointment information in line with HIPAA Compliance
2019
-
2021
Capitalone Philippines
(SME Support)
Handles data entry and analytics report of the Customer Satisfactory Survey
Provides peer to peer support thru coaching and using internal chat system
Creates training files for product knowledge refreshments and introduction of new procedures
Provide daily, weekly and monthly performances report, thru email and in a group meeting with management team
2014
-
2019
Capitalone Philippines
(Technical Support)
Handles inbound calls for technical issues including, but not limited to website navigation, password change, account features, upgrade, product information , etc.
2010
-
2014
Teleperformance
(Customer Service Representative)
Handles inbound calls related to account features, account upgrades, etc.
Handles basic device troubleshooting and upselling for plan change and new device purchase.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.