2012
BS in Office Administration
Bestlink College of the Phil
My Background
I'm an experienced WFM Real Time and Reporting Analyst, thus making me specialized in Data Management, Marketing Data Analysis, Data Analytics, and Data Encoding. I have proven to withstand stress, capable with adapting to new environment and very flexible with changing schedules. My main goal is to provide the best service in a timely manner. Reach out to me for all your complex and simple data needs.
Skills
Simple Graphic Design
Email Management
Data Validation
0365 Office Expertise
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2024
Concentrix
(Reporting Analyst, WFM)
To be able to create and send reports using Office Tools and present it to the client and Concentrix.
2014
-
2016
Alorica
(Customer Service Associate (Chat support))
Verizon Wireless. Providing answers to billing and technical inquiries of customers.
2012
-
2014
Teletech
(Technical Support Representative)
Barnes and Noble. Providing technical assistance on customer's devices. Sometimes, handling billing and transaction needs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designing
Able to create simple to complex graphic designs