Bachelor of Science in Information Technology
ACTS COMPUTER COLLEGE
My Name is Jobelle. I have a bachelor 's degree in Information technology. I am Flexible, disciplined, hardworking and proactive individual with professional experience in providing excellent quality of service to clients as well as providing solutions to problems. Strong ability to multitask, and manage time effectively. Team player with people skills and a friendly positive attitude and an individual with strong client relationship and interpersonal skills.
I've been a Technical Assistant for almost 6 years , and most of my work includes answering emails and calls from clients and handled service orders , clean up projects both in dispatch & database updating , monitoring of accounts, validation & closeout processing of every service orders coming from service desk/csr.
I am really looking for long term work where I can learn and grow my skills.
ACTS COMPUTER COLLEGE
*To assist ALL dispatchable (Cable and broadband) work orders such as fault cleanup projects and services order dispatch.
*Schedule and dispatch work orders or other related service orders to appropriate locations according to customer request.
*Callback subscriber to inform schedule and any service related concerns.
*Relay work orders, messages and information to or from work crews, supervisors and field inspectors using telephone.
*Will be responsible in data entry monitoring of fault service order updates, handling inquiries, roll call team for update and follow up.
*Accurate database updating and create necessary record transaction in ICMS.
*Identify and escalate priority issues, follow up service orders and transaction where necessary.
*Responsible for close out of accomplished service orders within the set service level agreement.
*Classification includes installation, reconnection, replacement of CPEs disconnection and non dispatchable service orders.
*Ensures that correct S&E’s are attached based on the products and service availed by the customer and handles S&E Provisioning.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Advertise your business across Facebook various ad formats and maximize your budget.