2013
Bachelor of Secondary Education
Cebu Normal University
More Info About Me
I have supported small to big businesses in Canada and the United States, providing customer service, technical, and sales support for four years until now. I have a strong command of the English language and am competent in meeting the company's Key Performance Indicators. I am initiative, I can work with less or no supervision and most importantly, I am trustworthy.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Asurion
(Tech Coach)
Provides tech support for customer’s mobile phone and almost anything it connects to Offering and selling the all in one home device protection, additional lines, mobile protection and accessories
2022
-
2023
IQOR
(Customer Service Representative for business accounts)
Managing incoming calls and business service inquiries regarding phone or mobile phone services, billing concerns or promo packages
Identifying and assessing customers’ needs to achieve satisfaction
Ensure all calls are logged in the system for proper monitoring and closure Provide appropriate solutions in a timely manner
2022
-
2022
Sykes Asia Inc.
(Customer Service Representative)
Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages
Identifying and assessing customers’ needs to achieve satisfaction
Ensure all calls are logged in the system for proper monitoring and closure
Provide appropriate solutions in a timely manner
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.