2013
Bachelor of Science in Information Technology
Camarines Norte State College
Uncovering the Vision, Passion, and Expertise Behind My Professional Journey
Hi, I'm Joanne - a driven and detail-oriented professional with experience in customer support and procurement. Over the past several years, I've honed my skills in handling customer inquiries and managing the procurement process to ensure timely and cost-effective outcomes.
In addition to my work in the private sector, I've also served as an administrative staff member for a government agency. This experience has provided me with invaluable insights into the workings of the public sector and has further strengthened my organizational and communication abilities.
I am passionate about delivering high-quality results and strive to continuously improve my skills and knowledge. I believe in working collaboratively with my team and stakeholders to achieve shared goals and objectives.
Thank you for taking the time to learn more about me. I look forward to the opportunity to work with you.
SKILLS AND COMPETENCIES
Leveraging Abilities to Drive Success
Problem-solving and critical thinking
Time management and organizational abilities
Ability to work under pressure and meet deadlines
Negotiation and conflict resolution skills
Knowledge of procurement processes and procedures
Customer service orientation and focus on client satisfaction.
Familiarity with supply chain management
Active listening and empathy
Strong communication skills, both verbal and written
Attention to detail and accuracy
Certificates
EXPERIENCE
Building a Strong Foundation for Success
2022
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2023
PROTRADE INTERNATIONAL FZCO - UAE
(Procurement Analyst)
* Develop and implement effective sourcing strategies to identify and assess potential vendors.
* Negotiate contracts, including pricing, payment terms, and delivery dates.
* Monitor supplier performance to ensure compliance with contractual agreements.
* Maintain an up-to-date knowledge of market conditions and trends to identify cost-saving opportunities.
* Analyze and report on supplier performance indicators to identify areas for improvement.
* Develop and execute sourcing strategies to identify and evaluate new and alternative suppliers.
* Analyze purchasing data to identify supply chain risks and opportunities.
* Manage supplier relationships, including regular communication and performance reviews.
* Stay abreast of industry and market trends to ensure the sourcing strategies remain competitive.
* Utilize the appropriate technology and tools to ensure efficient and effective sourcing processes.
2016
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2020
CONCENTRIX - SHAW PH
(CUSTOMER SUPPORT ASSOCIATE II)
* Respond to customer inquiries via email.
* Troubleshoot customer issues and provide solutions.
* Document customer interactions and service requests in the company's customer relationship management (CRM) system.
* Follow up on customer inquiries to ensure resolution.
* Gather customer feedback and make recommendations for product or service improvements.
* Identify trends in customer inquiries and escalate any recurring issues to the appropriate team.
* Maintain a high level of customer service and professionalism at all times.
* Stay up to date on product and service offerings.
* Provide technical assistance to customers.
* Follow company policies and procedures for customer service.
2015
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2015
COMMISSION ON ELECTIONS
(ASSISTANT VOTER SEARCH DATABASE ADMINISTRATOR)
* Assist in the registration, review and approval of new voters
* Assist in the preparation of voter lists and other election materials
* Perform data entry of voter registration information
* Perform clerical duties related to the voter registration process
* Provide assistance to election workers
* Answer questions from the public regarding voting and elections
SERVICES
Empowering You with Tailored Solutions for Your Unique Needs
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.