Hey I am Jo Anne

Concentrix
(Sales Team Manager)

• Responsible for the day-to-day supervision of a group of sale associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance related issues, develop an action plan for improvement, implement corrective plan, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicators and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customers calls as needed
• Conduct team meetings to ensure expedient communication of relevant information and as open forum input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote values through both behavior and attitude, including being an advocate for team members