2002
Business Management major in Marketing
Philippine Women's University
More Info About Me
I want to be a part of the Virtual Assistant world. I believe I have all the skills to be an effective Virtual Assistant.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
24-7 Intouch
(upport Ambassador)
Responsible to answer client questions, doubts and complaints via phone and email.
Act as the first point of contact for our owners and guests who have questions or require support.
Build a deep understanding of our customers by analyzing and interpreting our data on customer needs and pain points, and support management with prioritization of requests, features, and improvements by spotting and surfacing customer trends.
Complete all Customer Operations tasks to a high level of service,
including but not limited to onboarding, guest bookings,
cancellations, and inquiries.
2019
-
2021
Sutherland Global Services
(Customer Support Representative/ Subscription Support Specialist)
Attracts potential customers by answering product and service questions. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services. Maintains customer records by updating account information. Receiving and sorting incoming payments with attention to credibility. Process renewals of customer's expiring services. Offers upgrades of customer's existing products.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.