2009
BS Nursing
St. Mary’s University
More Info About Me
Hi, My name is Jo anne, With two years of experience as a Virtual Assistant and Listing Coordinator for a short-term rental company, I have developed a solid foundation in property management and customer service. I am confident that my expertise would make me a valuable asset to your team.
In my previous roles, I have been responsible for providing top-tier customer service, managing guest inquiries, and ensuring smooth communication between property owners and guests. I am well-versed in creating and optimizing listings on Airbnb, Vrbo, Booking.com, and Rentals United to ensure maximum visibility and bookings. I also have experience coordinating day-to-day operations using platforms like Guesty, Breezeway, 365 Villa, Notion, and Asana.
My attention to detail, ability to work independently, and commitment to maintaining high standards in customer service have consistently helped streamline operations and improve guest satisfaction. I thrive in fast-paced environments and am always eager to learn and adapt to new challenges.
My Skills and Competencies
Content Creation
Airbnb
Social Media Management
Data Entry
Certificates
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My Experience and Education
2023
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2024
Zodiak Management
(Listing Coordinator)
Making sure listings are synced to all software's (Guesty, Breezeway, etc)
Updating existing listings when needed
Familiar with Guesty, Breezeway, Wheelhouse, Trip.com, Booking.com, Rentals United , Vrbo, Enso Connect
Assist with administrative tasks to support our property management team as needed
2022
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2023
Vacation Aruba
(VA/ Customer Support)
· Respond to guest queries.
· Calendar management.
· Send information, such as house rules, check-in instructions, and researched information about the area, prior to arrival.
· Coordinates with maintenance team if required
· Updates property listings
2021
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2022
Teletech
(Customer Service Representative for Telco Account)
· Manage large amounts of incoming phone calls
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Meet personal/customer service team sales targets and call handling quotas
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions.
· Processing orders, forms, applications, and requests.
2010
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2016
Ajanta Pharma Phils. Inc
(Medical Sales Representative)
· Present and promote the companies a range of pharmaceutical products to hospital, specialists’ center clinics and pharmacies
· Foster strong relationships with specialists and doctors to encourage the use of the company's products.
· Analyze market trends to come up with creative methods to generate greater sale
My Services
Airbnb
I am proficient in guest communication, property management, and problem-solving.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.