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Bachelor of Science in Management Accounting
University of San Agustin
More Info About Me
Hard working, energetic, reliable and honest with 10 years experience in BPO companies. I started as an agent and was promoted to Quality Assurance, Campaign Manager and Agents Performance Manager. I have experience on both outbound and inbound calling. I have experience managing people, dialer, data and doing reports. I have skills in Microsoft Excel, word and google sheets.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2012
-
2022
Lead Generation and Donor Creation
(Agent's Performance Manager)
Worked on agents' performance on the entire center. My main task is to make sure that agents are hitting their goal and will provide one-on-one coaching to those who are not hitting their targets. Will recommend if agents need re training or we will let them go.
2004
-
2010
Social Weather Stations
(Field Interviewer)
Will go to a designated area and will get people's opinion on current events.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Lead Generator
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.