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Bachelor of Science in Information Technology
IETI Caloocan College
Professional Summary
I am Joanna Marry Plantig, a Reservation Specialist with nearly 4 years of combined experience in the hospitality, retail, and BPO industries. In my current role, I assist customers with hotel reservations via phone, ensuring accuracy, efficiency, and exceptional service at every step.
Previously, I worked as a Customer Service Representative for a retail account, where I gained over 2 years of experience handling inbound and outbound calls, live chat, and email support. I developed strong multitasking skills, effectively managing multiple communication channels while delivering quick resolutions and seamless customer experiences.
With expertise in customer engagement, reservations support, and problem-solving, I excel at identifying client needs, offering tailored solutions, resolving concerns, and driving successful conversions. Passionate about creating positive interactions, I thrive in fast-paced, dynamic environments and am eager to continue growing within the customer service and hospitality industry.
Feel free to connect if you'd like to collaborate or discuss potential opportunities. Thank you for visiting my profile!
Customer Support (Phone, Chat and Email)
Customer Service and Hospitality Expertise
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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Work Experience
Hospitality and Customer Service Background
2024
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HOTEL PLANNER
(Reservations Specialist)
Assist customers via phone with hotel reservations, ensuring accuracy, efficiency, and excellent service.
Provide tailored recommendations, resolve concerns, and support clients in booking accommodations.
Deliver high-quality customer service in a fast-paced, remote environment while meeting performance goals.
2020
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2022
INSPIRO RELIA, INC.
(Customer Service Representative)
Answering or making calls to customer to learn
about and address their needs, complaints, or
other issues with products or services.
Responding efficiently and accurately to callers,
explaining possible solutions, and ensuring that
clients feel supported and valued.
Handle a large volume of inbound and outbound
calls in a timely manner.
Meet and exceed sales targets and KPIs by
upselling and cross-selling products.
Making sales or recommendations for products or
services that may better suit client needs.
Sells additional services by recognizing
opportunities to up-sell accounts, and explains
new features.
2016
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2019
RANAS MANUFACTURING, INC.
(Sales Associate)
Welcomed customers, provided personalized recommendations, and built strong rapport to enhance the shopping experience.
Processed sales transactions, arranged deliveries/pick-ups, and promoted special offers, loyalty programs, and the company website.
Maintained product knowledge, assisted in stock management, and set up merchandise displays to drive sales.
Consistently met or exceeded sales goals while supporting team efforts to maintain an organized sales floor.
2015
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2015
TELSTAR INDUSTRIES, INC.
(Sales Associate)
Greeted and assisted customers, delivering personalized service to enhance satisfaction.
Processed sales transactions, coordinated deliveries/pickups, and supported merchandising.
Met or exceeded sales targets while maintaining an organized and customer-ready sales floor.
Hotel Reservations and Customer Support
Delivering Reliable Customer Support Solutions
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.