-
Bachelor of Science in Information Technology
IETI Caloocan College
More Info About Me
Hello, my name is Joanna Marry Plantig I'm excited to apply for the position of Sales Representative with over three years of experience in sales, I'm confident I could help your team maximize profitability and increase sales revenue. My experience in the retail, customer service and sales industries has worked to improve my sales skills and given me a passion for connecting with customers and ensuring satisfaction. As an experienced Sales Representative, I have a proven record of identifying and to build relationships and achieve sales objectives. In my current position, I meet or exceed my sales quotas each quarter and receive positive reviews for my professionalism, product knowledge and customer service.
I'm confident in my ability to build relationships with potential customers by engaging with them through effective communication techniques. I earn their trust by demonstrating my knowledge of a company's products and helping them understand how these tools could improve their lives. My other experiences in retail and customer service roles allowed me to gain and use product knowledge for clothing, accessories and services.
Thank you for your time and consideration of my application. Please don't hesitate to contact me if you have questions or want to discuss my qualifications in more detail. I look forward to hearing from you soon about the next steps. With my exceptional sales record and effective communication skills, I'm positive I would be a worthwhile addition to your sales team. Thank you for visiting my profile!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2020
-
2022
INSPIRO RELIA, INC.
(Customer Service Representative)
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Handle a large volume of inbound and outbound calls in a timely manner.
Meet and exceed sales targets and KPIs by upselling and cross-selling products.
Making sales or recommendations for products or services that may better suit client needs.
Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.
Recommend improvements for systems and processes to boost organizational efficiency.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
2016
-
2017
RANAS MANUFACTURING, INC.
(Sales Clerk)
Greeting customers when they walk through the door.
Building rapport through conversation and honest recommendations.
Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed.
Inviting customers to search the company’s website for coupons and other ways to save money.
Informing customers of any extra charges if necessary.
Inviting the customer to join a loyalty program if there is one.
Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor.
Understanding and striving to meet or exceed sales metrics.
Collaborating with fellow team members to keep the sales floor area clean and organized at all times.
2015
-
2015
TELSTAR INDUSTRIES, INC.
(Sales Clerk)
Promote and sell McJIM Leather products by identifying customers’ needs and suggesting merchandise to meet their needs.
Maximize sales by achieving own individual sales targets and helping to achieve the store targets.
Deliver outstanding customer service and build long-term relationship with customers.
Contribute to the overall success of the sales team by sharing knowledge and best practices.
Participate in product training and stay up-to-date on industry trends and advancements.
Assist in maintaining a visually appealing and well-organized store environment, including restocking merchandise and keeping displays clean and tidy.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.