2010
Bachelor of Science in Hotel and Restaurant Management
Ramon Magsaysay Technological University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2023
Greatek Electronics Inc.
(Machine Operator/Trainer)
- Handles wafer mounting and grinding both manual and machine operations.
- Tasks includes following the step-by-step process indicated in the Standard Operating Procedures provided by the company to ensure the quality of the products.
- Handles multiple machines with efficiency to produce output without compromising quality.
- Provides training to new operators.
2011
-
2017
Convergys- UP Technohub
(TEAM SUPPORT SPECIALIST/ TRANSITIONCOACH/ CHAT SUPPORT SPECIALIST/CUSTOMER SERVICE ASSOCIATE)
- Task includes providing floor support to agents by answering questions regarding the product and process.
- Provides coaching and mentoring to outliers to improve performance.
- Handles escalated customer concerns as required.
- Maintain duties as a Customer Service Associate which includes handling inbound customer chats, remedies issues quickly and within parameters of company-mandated policies and procedures, worked closely with each customer to carefully resolve issues within a timely manner.
2010
-
2011
Ramon Magsaysay Technological University Year: 2010-2011
(Office Clerk)
- Performs clerical duties including typing, filing, and completion of simple forms.
- Operates office machines including copiers, scanners and personal computers.
- Copies, sorts, and files records related to office activities, business transactions, and other matters.
- Performs other related duties as assigned.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.