2018
Bachelor of Science in Hotel and Restaurant Management
University of Caloocan City
More Info About Me
I've worked in customer service for four years. I spent two years in the hospitality and food industry working as a Receptionist, Cashier, Server, and occasionally managing their online accounts (Instagram & Facebook). Following that, I worked in the BPO industry as a call center agent, where I answered customer inquiries, questions, and complaints via phone, email, and chat. I also manage a Financial Account, where I process payments and explain monthly billing.
My visual and kinesthetic learning styles definitely aid me in understanding and completing projects quickly, especially those that I am unfamiliar with or have no prior experience with.
I've been in the customer service industry for years and have dealt with a variety of people, situations, and tasks, but one thing I've made a point of doing is providing quality in all of my work.
My Skills and Competencies
Social Media Management
Data Entry
Professional Virtual Assistant
Bookkeeper
Certificates
My Experience and Education
2019
-
2022
ALORICA
(Customer Service Representative)
FINANCIAL ACCOUNT | BANK/CREDIT CARD
• Billing explanation including expenses, payment, interest, etc.,
• Provide customers with quality assistance through phone calls and emails.
• Accurately verify information and update information databases as necessary.
• Discuss promotions, products, and anything pertaining to better and more satisfactory service for the customer.
• Showed a clear understanding of departments and their procedures.
• Processing payments.
• Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity.
2019
-
2019
TORCH RESTAURANT
(Receptionists/Waitress)
• Welcomed guests as they enter the restaurant.
• Offered recommendations to customers and answer any inquiries.
• Make reservations for the customer.
2018
-
2019
SILLA KOREAN RESTAURANT & BAR
(Cashier/Waitress)
• Operating the cash register, scanner, scale, or the restaurant's computer system.
• Ensuring correct meal prices, accepting payments, and administering receipts to customers.
• Resolving any pricing complaints and providing solutions or a positive customer service experience.
• Processing any exchanges or refunds as requested.
•Create/post content, answer inquiries through chat & comments on their social media account (Facebook & Instagram)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeper
I can take charge of your financial books while you focus on more important things for the growth of your business.
Customer Support
I can provide customer support for your business by responding to customer emails\calls and social media engagements.
General Virtual Assistant
I offer administrative support for multiple aspects of your business.