2010
Bachelor of Arts in Communication
Sacred Heart College, Lucena City
More Info About Me
I'm Joanna Karmina N. Balmeo, but most people call me Jokah. As a devoted wife and mother of two wonderful children, my primary goal is to create a brighter future for my family. My journey in the corporate world spans seven years, with significant experience in both the banking and real estate industries. For five years, I thrived as a bank teller and managed new accounts, fostering strong relationships with clients and colleagues. Transitioning into real estate, I further developed my skills in client management and negotiation over the course of two years. Despite finding success, my entrepreneurial spirit led me to establish my own food business. Together with my husband, we've expanded our venture over six years, building a brand known for quality and service. However, my passion for the corporate industry remains unwavering, and I'm eager to bring my skills and dedication back into that realm.
As an aspiring virtual assistant, my background in customer service equips me with valuable skills and knowledge that I can leverage in various roles. With a strong foundation in communication, problem-solving, and attention to detail, I am well-suited to excel in tasks such as data entry, where accuracy and efficiency are paramount. My experience in customer service has also provided me with a deep understanding of client needs and expectations, making me well-equipped to provide exceptional support as a medical virtual assistant. Additionally, my familiarity with engaging customers and building relationships positions me to thrive in social media management, where I can effectively communicate brand messages and engage with online communities. With my diverse skill set and commitment to delivering high-quality work, I am eager to contribute to the success of your team as a virtual assistant.
Hiring me as your virtual assistant would be an investment in potential and growth. While I may be an aspiring VA, I bring a strong willingness to learn and a dedication to excellence. My background in customer service provides a solid foundation in communication, problem-solving, and attention to detail, which are essential qualities for a successful VA. I am eager to expand my skill set and take on new challenges, and I am committed to continuously improving and delivering high-quality work. By hiring me, you will not only gain a dedicated assistant but also someone who is driven to grow and adapt alongside your team, contributing fresh perspectives and innovative solutions.
My Skills and Competencies
Social Media Management
Data Entry
Medical VA
Virtual Assistant
Real Estate Virtual Assistant
Certificates
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My Experience and Education
2018
-
2024
Kenyatai Food Cart & KRNB Food Stall
(Chief Executive Officer)
As Chief Executive Officer, I oversaw various aspects of business operations, including:
Providing clear instructions and delegating responsibilities to staff members to ensure
efficient workflow and productivity.
Conducting regular checking of main office inventories, sales, invoices, and deliveries to
maintain optimal inventory levels and streamline processes.
Ensuring the orderliness and smooth functioning of branches to uphold brand standards
and enhance customer experience.
Handling complex and challenging customer complaints that require executive attention,
resolving issues promptly and effectively.
Conducting site inspections and negotiating with new lessors to secure favorable terms
and locations for business expansion.
Facilitating collaboration with suppliers to ensure timely production and delivery of
necessary supplies to support business operations.
2015
-
2015
Calmarland Development Corporation
(Customer Service Representative)
During my tenure as a Customer Service Representative, I had the privilege of providing
comprehensive support to clients, including:
Assisting clients with title transfer signing, payments, and coordinating on various
requests to ensure seamless transactions.
Proactively resolving customer complaints by liaising with relevant departments and
addressing concerns promptly and effectively.
Handling data entry tasks, managing filing systems, and issuing invoices with a keen
focus on accuracy and organization.
Actively monitoring property management concerns and providing timely updates to
clients to ensure transparency and satisfaction.
Collaborating with all departments to address client concerns efficiently and foster
smooth communication channels.
Providing valuable counseling and updates on loan and house construction matters to
guide clients through important financial decisions.
2010
-
2015
EASTWEST BANKING CORPORATION
(Bank Teller and New Accounts Representative)
As a Bank Teller and New Accounts Representative, I had the privilege of assisting
clients with various banking needs, including:
Facilitating account openings for a range of bank products and addressing inquiries
related to loans and other financial services.
Collaborating with inter-branch departments to manage loan processing and handle
credit card inquiries efficiently.
Ensuring accurate balancing of cash drawers, which involved meticulous reconciliation
and periodic batching of cashed checks.
Proactively promoting and selling bank products to meet clients' financial goals.
Efficiently processing bill payments, as well as cash and check transactions, with a focus
on accuracy and customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Provides entering, updating & maintain accurate information within database & system.
Medical Virtual Assistant
Provides admin and clerical support to healthcare professionals remotely.