Joan Monteclaros Viason // Social Media Manager

2021 - 2022

Social Media Manager Assistant
(Social Media Manager Assistant)

The Social Media Manager Assistant supports the Social Media Manager in developing, executing, and managing social media strategies to enhance brand visibility, engagement, and growth. This role involves content creation, scheduling, trend research, and analytics, ensuring a cohesive and impactful online presence.

Key Responsibilities:

Content Creation & Curation:

Design engaging graphics, videos, and multimedia content tailored to platform-specific audiences.
Research and curate relevant content to align with the brand’s voice and goals.
Write compelling captions and identify effective hashtags to maximize reach and engagement.
Scheduling & Publishing:

Manage content calendars and schedule posts across various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
Ensure timely publishing of content and monitor for optimal posting times.
Trend Research:

Stay updated on the latest social media trends, tools, and algorithm changes.
Identify opportunities to incorporate trending topics or formats into campaigns.
Audience Engagement:

Monitor and respond to comments, messages, and interactions promptly and professionally.
Foster community growth by engaging with followers and encouraging user-generated content.
Analytics & Reporting:

Track and analyze social media performance metrics, including engagement, reach, and conversions.
Prepare performance reports and provide insights to optimize future campaigns.
Collaboration:

Assist the Social Media Manager in coordinating with graphic designers, content creators, and other team members.
Support campaign planning and execution, ensuring alignment with broader marketing goals.
Administrative Support:

Maintain organized records of campaigns, content drafts, and feedback.
Conduct competitor analysis to benchmark performance and identify new strategies.

Skills & Qualifications:

Proficiency in social media platforms and management tools (Notion, slacks, Business Suite, Inshot, Canva , etc.).
Strong written and verbal communication skills.
Creativity and a keen eye for visual aesthetics.
Basic understanding of SEO and analytics tools (Google Analytics, Facebook Insights).
Ability to multitask and meet deadlines in a fast-paced environment.

2023 - 2023

Iploy
(Call Center Representative Health care account)

As a Call Center Representative specializing in Healthcare Outpatient Billing, I was providing exceptional customer service and resolve billing-related inquiries for patients, healthcare providers, or insurers via phone, email, or chat.

My Responsibilities:
1. Answer billing-related questions and resolve issues.
2. Provide accurate information on outpatient billing, insurance, and payment policies.
3. Assist with billing inquiries, disputes, or appeals.
4. Process payments, refunds, or adjustments.
5. Maintain accurate records of customer interactions.
6. Meet or exceed performance metrics (e.g., call handling time, resolution rate).

2024 - 2024

Social Media Manager
(Social Media Manager)

As a Social Media Manager, I specialize in managing and growing social media platforms such as TikTok, YouTube, and Facebook, focusing on organic strategies that drive engagement and generate leads. By creating compelling content and implementing targeted campaigns, I have successfully grown audiences and converted followers into loyal customers, enabling my client to consistently earn five-digit monthly revenues.

Key Responsibilities:

Platform Management & Growth:

Strategically manage TikTok, YouTube, and Facebook pages to maximize reach and engagement.
Develop and implement organic growth strategies tailored to each platform’s unique audience and algorithm.
Monitor trends and leverage platform-specific opportunities to enhance visibility and drive results.
Content Creation & Strategy:

Create engaging, platform-optimized content, including short-form videos, tutorials, and promotional posts.
Craft attention-grabbing captions and research high-performing hashtags to amplify reach.
Plan and maintain a content calendar to ensure consistent posting and alignment with marketing goals.
Lead Generation:

Implement content strategies designed to attract and convert followers into leads.
Engage directly with the audience through comments, messages, and live sessions to build trust and rapport.
Track and optimize lead-generation efforts to maximize client revenue.
Analytics & Reporting:

Analyze platform performance metrics to identify trends, measure ROI, and refine strategies.
Provide detailed reports highlighting audience growth, engagement rates, and revenue impact.
Use data-driven insights to continuously optimize content and campaign effectiveness.
Audience Engagement:

Build and nurture online communities by interacting with followers and fostering meaningful connections.
Respond promptly to comments and inquiries to enhance customer satisfaction and loyalty.
Collaboration & Coordination:

Work closely with clients to align social media campaigns with business objectives.
Coordinate with content creators, editors, and other team members to deliver high-quality outputs.
Key Achievements:

Grew TikTok, YouTube, and Facebook audiences organically, resulting in significant brand visibility.
Consistently generated high-quality leads, contributing to five-digit monthly revenues for the client.
Developed and executed innovative campaigns that resonated with target audiences, boosting customer acquisition and retention.
Skills & Qualifications:

Expertise in social media platforms and their algorithms.
Strong storytelling and content creation abilities.
Proficiency in analytics tools and performance tracking.
Exceptional communication and community-building skills.
Creative problem-solving and adaptability to trends.

2022 - 2022

Sykes
(Call center representative (Retail Account))

As a Call Center Representative in Retail, I was providing exceptional customer service to retail customers via phone, email, or chat, resolving inquiries, addressing concerns, and promoting products or services.

My Responsibilities
1. Answer customer calls, emails, or chats about retail services.
2. Resolve customer inquiries, issues, or complaints effectively and escalate complex issues.
3. Provide accurate information on products, pricing, availability, and promotions.
4. Providing information on promotions or discounts.
5. Maintain accurate records of customer interactions.
6. Meet or exceed performance

2019 - 2022

Cafe Egao
(I was a Barista, Server/Waitress, Cashier and a Kitchen Staff (e.g., cook, prep cook))

As a Barista
1. Prepare and serve high-quality coffee drinks, teas, and other beverages.
2. Operate grinders.
3. Maintain a clean and organized workspace, adhering to health and safety standards.
4. Provide exceptional customer service, answering questions and making recommendations.

As a Server/Waiter:

1. Take orders and serve food and drinks to customers.
2. Provide menu information and recommendations.
3. Manage tables, ensuring timely service and customer satisfaction.
4. Maintain a clean and organized dining area.

As a Cashier

1. Process transactions, handling cash, credit, and mobile payments.
2. Manage the point-of-sale system.
3. Provide change and receipts.
4. Answer phone calls and respond to customer inquiries.
5. Maintain a clean and organized cashier area.

Kitchen Staff:

1. Prepare and cook food items, such as pastries, sandwiches, and salads.
2. Maintain a clean and organized kitchen.
3. Follow health and safety protocols.
4. Assist with inventory management.
5. Collaborate with other staff members.

Hey I am Joan

"Crafting Connections Through Creative Social Media Strategies"

Joan Monteclaros Viason

Cebu City, Philippines

joanviason@gmail.com

Freelancer

SKILLS

Customer Service

Social Media Management

Graphic Designer

Content Creator

Video Editor

Social Media Strategy

Research

Certificates

My Experience and Education

EXPERIENCE

EDUCATION

Bachelor of Science in Tourism Management

Senior High School

High School

Elementary

Social Media Manager Assistant (Social Media Manager Assistant)

Iploy (Call Center Representative Health care account)

Social Media Manager (Social Media Manager)

Sykes (Call center representative (Retail Account))

Cafe Egao (I was a Barista, Server/Waitress, Cashier and a Kitchen Staff (e.g., cook, prep cook))

MY SERVICES

"Offering expert graphic design, video editing, and social media strategies to elevate your brand and online presence."

Social Media Management

Content Creator

Researcher

Social Media Strategy

Graphic designer / video editor

Works

MY SECOND PORTFOLIO WEBSI...

SOCIAL MEDIA MANAGER WORK...

GRAPHIC DESIGNS WORK

Let's work together !

I am available for freelance projects.

Joan M. Viason +639661400388

Address : Cebu City, Philippines

Email : joanviason@gmail.com

Social Media Manager Assistant
(Social Media Manager Assistant)

Iploy
(Call Center Representative Health care account)

Social Media Manager
(Social Media Manager)

Sykes
(Call center representative (Retail Account))

Cafe Egao
(I was a Barista, Server/Waitress, Cashier and a Kitchen Staff (e.g., cook, prep cook))

Joan M. Viason
+639661400388

Address :
Cebu City,
Philippines

Email :
joanviason@gmail.com