2016
Bachelor of Science in Computer Science
Western Mindanao State University
More Info About Me
Experienced Technical Service Coordinator with over 4 years of experience in the IT Industry under the Service Department. Excellent reputation for resolving problems and improving customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Columbia Technologies, Inc.
(Technical Service Coordinator)
Increased sales and customer satisfaction through
personalized servicing.
Answered questions about store policies and addressed
customer concerns.
Assisted customers with prompt and polite via telephone
and email.
Set schedules for delivery with installation for purchased
items and on-site repairs. Handled escalated calls for
technical support to back up team members.
Collaborated with IT department staff to enhance network-
based technologies.
Delivered comprehensive bid proposals for governments,
and corporate projects and gained client approval on costs.
Created spreadsheets using Microsoft Excel for daily,
weekly, and monthly reporting.
Resolved problems, improved operations, and provided
exceptional service.
Responded to queries on phone, and via email.
2018
-
2022
Columbia Technologies, Inc.
(Data Entry Specialist - Financial Assistant)
Responsible for accurately and quickly entering data into a database or platform.
In charge of regular correspondence, spreadsheet maintenance, and other administrative data-related tasks.
Coordination with project supervisors and coworkers on improvement measures.
Data input accuracy and field-to-correspondence communication methods.
Enter data as quickly and efficiently as possible.
Input textual and numerical data from source documents.
2021
-
2022
Social Media Manager
(Freelance)
Social Media Advertising, Evaluation, Content Creation, and Social Media Account Setup
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.