2019
Bachelor of Science in Business administration major in financial management
Pampanga Colleges
More Info About Me
I am a customer-focused professional with 5 years of experience in Amazon customer service, providing support through chat, calls, and email. I specialize in handling inquiries, resolving issues, and ensuring positive customer experiences. While I am new to the Virtual Assistant field, my background in e-commerce and customer support equips me with the skills to assist online businesses in managing tasks and delivering excellent service.
SKILLS AND ABILITIES
Amazon VA
Data Entry
Certificates
Amazon Customer Service
In my previous roles, I handled high volumes of customer interactions daily, resolving concerns quickly and professionally. These experiences have strengthened my ability to stay organized, manage my time effectively, and maintain a calm, solutions-focused approach even under pressure. I believe these skills are directly transferable to a virtual support role. I’m a fast learner who’s comfortable using different software platforms, and I’m eager to get up to speed with the tools your team uses. What I lack in direct VA experience, I make up for with dedication, adaptability, and a genuine desire to help streamline operations and make a meaningful contribution to your business.
2019
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2023
Sutherland Global services
(Customer service agent)
Amazon customer representative ( Nonvoice account)- our job is to assist 2-3 customers at the same time with different concerns regarding their orders or account. having a very good empathy to the customer is the way that they're always satisfied with my service to them.
2018
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2019
Municipality of Masantol Pampanga
(Encoder)
Entering, organizing and Maintaining the data of population of Masantol
My Services
• Customer support via email, chat, or social media • Order tracking and returns coordination • Inbox and calendar management • Data entry and research • Product listing support and monitoring • General administrative tasks
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Seller VA
Addressing customer inquiries or related to products sold on Amazon