2018
Bachelor of Science: Business Administration Marketing Management
RCC – Colegio De San Rafael
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
TaTa Consultancy Services
(Assurant | Senior Associate)
Interacting with Assurant policyholders over the phone, through chat, or via website and email and provide an efficient customer experience
2021
-
2023
Task Us, House Teamwork
(Team Leader)
-Manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management.
-Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
2018
-
2021
Task Us, House Teamwork
(Quality Analyst/Auditor)
Creating end-to-end test plan, audit and submit end of shift reports, attend weekly business review with TL/OM Client and also hold calibration with the assigned team/campaign
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.