Hi it's me, Joana

Destined to be Your Virtual Assistant - Hire Me Now!

Ready to embark on a productive journey with me as your virtual assistant?

I'm highly skilled and adaptable individual, driven by a strong sense of responsibility and motivation to pursue career growth and development in the virtual domain. A proactive and optimistic mindset combined with a goal-driven approach enables me to seek out new opportunities and consistently achieve set objectives.

What I Can Offer as a General Virtual Assistant:

Administrative Support:
Proficient in managing appointments, calendars, and meetings with both new and existing clients, ensuring streamlined scheduling and efficient organization.

Social Media Management:
Skilled in enhancing social media presence through the creation of compelling content, engaging posts, and staying abreast of the latest trends. Experienced in crafting unique graphics, articles, and videos to captivate target audiences.

Client Outreach:
Experienced in effectively reaching out to prospective clients through strategic cold calling techniques, serving as a persuasive and professional representative.

Joana S. Saptula
Tacurong City, Philippines
joannasaptula@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Data Entry
Customer Service
Google Drive
Video Editing
Email and Calendar Management
Social Media Management
Graphic Designer

Certificates

Customer Service Training
BOOKKEEPING TRAINING CERTIFICATE
Certificate of Participation

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT

NOTRE DAME OF MARBEL UNIVERSITY

2024
ProVa In-depth Training

Insight from In-Depth Training as a Virtual Assistant

Technical Proficiency:
I have become proficient in various tools and platforms. From managing calendars and booking systems to utilizing social media management tools and graphic design software, my technical skills allow me to perform a wide range of tasks efficiently and effectively.

Content Creation and Social Media Strategy:
Training has equipped me with the skills to create captivating content and develop effective social media strategies. Understanding trends, crafting engaging posts, and utilizing analytics tools have become second nature.

Problem-Solving and Critical Thinking:
I have developed the ability to think critically and come up with creative solutions to challenges that arise. This skill is particularly useful in managing unexpected issues and ensuring smooth operations.

Advanced Communication Skills:
Significantly improved my communication abilities. Whether resolving customer issues, conducting cold calls, or engaging with audiences on social media, I have developed a professional and empathetic communication style, essential for building and maintaining strong client relationships.

November 02, 2022 - December 11, 2023
VXI GLOBAL SOLUTION, DAVAO CITY
(ACCOUNT ASSOCIATE)

Answered and resolved queries from customers in the United States and Canada via phone calls.
Conducted outbound calls to follow up on customers' concerns.
Processed payments and handled dispute filings from buyers.
Provided basic troubleshooting for customer accounts.
Filed and managed dispute cases.
Adjudicated cases to reach fair resolutions.
Processed payment declines and managed related issues.
Traced refunds to ensure timely and accurate processing.
Released holds on withdrawals to facilitate customer transactions.
Canceled pending payments upon request.
Reversed payments as needed to rectify errors.
Resolved login issues in customer accounts to restore access.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Testimonials

Author

Clara May Tanduyan

I am writing to highly recommend Joana Saptula for any future endeavors or positions she may pursue. During her time at VXI, Joana’s consistently demonstrated exceptional professionalism, dedication, and expertise. She has an outstanding ability to communicate, she has excellent verbal and written communication skills to effectively interact with customers and colleagues. She effectively resolves conflicts or disputes with customers in a professional and courteous manner. She consistently demonstrates a remarkable ability to work effectively within a team, fostering an environment of cooperation and mutual support. Her willingness to go above and beyond to assist colleagues and contribute to the success of our projects was evident on a daily basis.
Please feel free to contact me if you require any further information. claramaytanduyan@gmail.com +6309458275584


Works

Data Entry Works

Managed Social Media

Sample Graphic Design

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tacurong City,
Philippines
Email :
joannasaptula@gmail.com


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