3rd Year UnderGraduate
Bachelor in Secondary Education-Major in English
Asian College of Technology
Get to know me..
As a General Virtual Assistant, I bring a unique blend of skills and experiences to the table. My journey started as a Teacher aide and Customer Service Representative, where I developed a knack for problem-solving and honed my communication abilities. These formative years were instrumental in shaping me into a quick learner and an adaptive professional.
Transitioning into the realm of Virtual Assistance, I leveraged my skills to provide exceptional support in Travel Management, Email Support, and Administrative Tasks. My proficiency in GDS systems like Amadeus and Sabre coupled with my ability to handle 100 emails a day, set me apart.
I take pride in my achievements, including being named a Top Customer Service agent in 2019 and ranking in the Top 10 percent most Engaged at Work at Go2 Careers. I also creatively deployed a chatbot using ChatGPT AI, significantly boosting workplace productivity.
I am eager to connect with potential clients and hiring managers to explore how I can bring my unique blend of skills to your organization.
My Skills and Competencies
Travel Planning
Graphic Designing
Social Media Manager
Data Entry
Content Creator
Certificates
My Experience and Education
2017
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2022
Teleperformance IT Park
(Customer Service Representative)
Specializing in the coordination and sales of transportation, accommodations, and various travel services. Proficient in managing travel-related challenges, including conflict resolution, complaint handling, itinerary modifications, cancellations, and refund processing.
2014
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2017
Asian College of Technology – Integrated School Division
(Teacher’s Assistant (Working Student))
Working scholar | Responsible for supporting teachers in student management. Duties encompass attendance tracking, preparation of educational materials, identification of student challenges, and providing recommendations to the lead teacher for issue resolution. Additionally, adept at conducting remedial teaching or reinforcing the learning process through working with smaller student groups.
October 2022
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February 2024
Shiply
(Customer Support Virtual Assistant)
💡Productivity Powerhouse: Maintained the highest productivity levels in the team, adeptly handling an average of 80 customer emails daily.
📋 Administrative Proficiency: Provided comprehensive administrative support, streamlining internal processes and contributing to the seamless operation of our support infrastructure.
🎓 Knowledge Leadership: I have been instrumental in the training and development of new team members, fostering a culture of knowledge-sharing and continuous improvement.
My Services
Data Entry
Data Entry is in charge of converting paper formats into computer files or database systems
Content Writer
A professional who writes useful and engaging articles to help businesses promote their products
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Travel Planning
Experienced travel agent. Can handle planning and selling transportation, accommodations, and other travel services
Product Researcher
Has sound knowledge with product sourcing using Keepa graph and FMT tool