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Bachelor of Science in Information Technology
University of Baguio
More Info About Me
Hey there! I'm Joana, an enthusiastic Virtual Assistant. Having gained a year of valuable experience as a technical support agent in a buzzing business process outsourcing (BPO) environment, I am thrilled to showcase my problem-solving, customer service, and multitasking skills. My time in the BPO sector has armed me with the ability to efficiently handle clients' technical issues, analyze software and hardware problems, and swiftly find solutions. Incredible communication, patience, and adaptability are key strengths that I bring to the table. I'm also excited to share my expertise in lead generation for real estate agents, utilizing Mojo and Google Voice to initiate calls to homeowners. By expertly managing and organizing lead information in Mojo, I assist agents in spotting opportunities and guiding leads towards fruitful transactions. Collaborating with you would undoubtedly lead to a streamlined and effective lead-generation process. So, let's get started!
My Skills and Competencies
Social Media Management
Data Entry
Administrative Assistant
Certificates
My Experience and Education
2023
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2024
Convertwire
(Inside Sales Associate)
I efficiently manage lead generation for real estate agents, using Mojo and Google Voice to initiate calls to homeowners. I gather key details from leads, record them in Mojo, and maintain organization by systematically disposing of contacts.
2023
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2023
Foundever
(Technical Support)
Providing answer to USA customers by identifying problems, researching solutions and troubleshooting Television,Laptop and Computer hardware issues over the phone.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
General Virtual Assistant
Providing administrative, technical, and personal support to individuals or businesses.
Customer Service
Help customers with complaints and questions, give customers information about products and services.
Administrative Assistant
I handle your scheduling, data entry, email correspondence, research, travel arrangements and meeting notes,