2014
BSBA major in Marketing Management
Magsaysay Memorial College
More Info About Me
Hi! I’m Joana, 31 years old from Zambales. I am a single mother of 2 wonderful kids. As a person, I am curious, creative, and very interested in personal development. As a curious and creative person, I have a lot of hobbies and tend to want to learn new things, like baking, cooking, and writing, etc. I am flexible, resourceful, highly organized, and open to learning new things and enhancing my existing skills. I am willing because I am a work in progress.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Concentrix Philippines
(CSR I)
Handling account updates for restaurant partners, such as opening and closing hours, estimated preparation time, login credentials, change of ownership, menu updates, bank accounts, etc.
• Handles refund processing from an order error adjustment.
• Works effectively and efficiently to respond to customer requests in a timely manner.
2016
-
2017
Convergys PH
(CSR I)
Handles incoming calls from customers regarding subscription status, renewal, and cancellation with an objective to maximize subscriber retention.
2015
-
2015
Homeworld Shopping Corporation
(Invoicer)
Receive and process orders through computer entry, organize faxes, and ensure the invoice is complete and totals are accurate.
• Calculate any additional charges or shipping dates and enter data into the computer.
• Flag pricing, and verify orders for authenticity.
• Responsible for daily and monthly sales reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.