2019
BSBA major in Marketing Management
Our Lady of Fatima University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Ava’s Flower - Upwork
(Retention)
Processing customer’s orders. Saving customer’s order. (retention) Handling outbound and inbound calls
2022
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2023
Accenture
(Collection Specialist)
Handled Collections Account. Handling outbound and inbound calls. Processing customers payments. Basic troubleshooting to fix customer’s connection. Helping and providing options to customers that is struggling with their bills. Reconnecting customer's service.
2022
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2022
Teletech
(CSR – Financial Account)
Handled Financial Account. Addressing customer's concern and request such as making payments, disputes, fraud transactions, interest charges, explaining customer's bill, and etc. Evaluating problems and complaints of the caller and providing proper resolution.
2020
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2021
Concentrix
(CSR – Retail Account)
Handled Walmart Account as Email Support agent. Answering hundreds of customer's email per day. Processing customer's request such as refund, replacement, tax return, changing customer's information, and etc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.