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Bachelor of Science in Hotel and Restaurant Management
De La Salle Araneta University
More Info About Me
I have extensive experience and skills in data entry, digital document management, and email communication. I am proficient in using Google Docs and spreadsheets to organize and input data accurately, as well as managing Google Drive and Google Calendar to maintain efficient work processes. Additionally, I am highly skilled in email handling and scheduling appointments with internal and external clients, ensuring clear and timely communication at all times.
My expertise extends to internet research and lead generation, which I have honed over the years through various projects. I possess excellent English language comprehension skills, which allow me to quickly and accurately comprehend complex information.
Furthermore, I have six years of experience in the customer service industry, where I specialized in managing accounts for Amazon, Real Estate, Technical Support, and Travel. These accounts involved a wide range of inquiries, from airline bookings to gaming console-related issues, billing, and ticket processing. My experience has equipped me with exceptional problem-solving and communication skills, which I can leverage to provide excellent customer support.
I also have six years of experience in administrative tasks as a Virtual and Executive Assistant, where I have managed various tasks such as WordPress and research, marketing management, setting appointments, Shopify and Etsy support, processing sales orders and encoding, travel request preparation, and report updates. These experiences have honed my organizational, multi-tasking, and time-management skills, allowing me to handle multiple responsibilities with ease.
I am confident that my skills, experience, and passion for delivering quality results make me an ideal candidate for any data entry and administrative tasks you require. I look forward to the opportunity to discuss further how I can contribute to your team.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Administrative VA
Certificates
My Experience and Education
2015
-
2017
Freelance
(Virtual Assistant)
- Customer Support
- Email Specialist
- Social Media Management
- Shopify Support
- Data Entry
- Graphic Designer
- Doing minutes on the assigned meeting schedule
2021
-
2023
Freelance
(Social Media Manager)
- Content Creator
- Social Media Management
- Email Management
- Blog creation in WordPress
- Newsletter creation in Seguno Marketing (Shopify)
- WordPress website update
- Moodboard creation on Canva
2022
-
2023
Freelance
(Admin Officer - NDIS Company)
- Email Management
- Managing and maintaining roster schedules and calendars
- Answering and directing phone calls and emails
- Managing Timesheets and payroll for staff in Xero
- Client Management
- Content creation
- Editing images on Canva
2021
-
2023
Freelance
(Virtual Assistant)
- Email Management
- Wholesale customer support
- Wholesale email support
- Marketing assistant tasks through ClickUp
- SOP Creation
- Product uploading on Etsy and Shopify
- Amazon Product Research and Sourcing
- Amazon Product Listing
- Email blast creation on Mailchimp
- Wholesale catalog creation in Brandboom
- Editing product images on Canva
- SEO - Meta description optimization
- Taking minutes on the assigned meeting schedule
2023
-
Present
Freelance
(Admin Assistant)
- Email Management
- Data Entry
- Updating spreadsheets - schedules, etc.
- Creating Payroll and Invoices through QuarkXpress
2023
-
Present
Freelance
(Admin Assistant)
- Email Management
- Acuity Scheduling Management
- Genoo Marketing Email Creation
- Zoom Management
- Data Entry
2023
-
Present
Freelance
(Executive Assistant)
- Email Management
- Recruitment
- Overseeing group of VA's
- Creating Payroll and Invoices
- Data Entry
2023
-
Present
Freelance
(Business Support Officer - NDIS Company)
- Email Management
- Managing and maintaining roster schedules and calendars
- Data Entry
- Answering and directing phone calls
- Client and Workers Management
My Services
Virtual Assistant
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Will likely be tasked with product, supplier, discount, and competitor research.
Administrative Assistant
Administrative support and assistance to individuals or teams within an organization. Managing and organizing schedules.