Hey I am Joaghnny

More Info About Me

I’m Joaghnny. I am well-organized, efficient, and keen on details. Also, I am a self-motivated professional who thrives on innovation, overcoming challenges, learning new skills, and pursuing growth.

I am both a Registered Nurse and a licensed teacher. I have more than two years’ experience as a Billing and Sales Specialist handling AT&T and U-verse accounts as well as a Fraud Specialist under JPMorgan Chase and Co. With this, I can assure you that I am reliable and trustworthy.

My goal is to deliver results and exceed your expectations. Your business is my business. Your success is my success.

Joaghnny V. Mansa
Agusan del Sur, Philippines
joaghnnygalva@gmail.com
Freelancer
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My Skills and Competencies

Data Entry
Web Search
Microsoft Office (Word, Excel, Ppt)
Graphic Design Canva
Google Workspace

Certificates

General Virtual Assistance Training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
On-going
Master of Science in Education major in Biological Sciences

Caraga State University
Completed Academic Requirements

2009
Bachelor of Science in Nursing

Capitol University

2016 - 2023
Department of Education
(Senior High School Teacher II - Research, Biology and Science Teacher)

Implemented national and state curriculum standards. Guided students through a transformative phase of their academic journey, ensuring adherence to educational policies and fostering an inclusive learning environment. Key responsibilities include but are not limited to assessment, evaluation, data collection, data entry, data reporting, and parent/community engagement.

2015 - 2016
JPMorgan Chase & Co.
(Fraud Specialist)

Executed comprehensive fraud-related responsibilities, including reviewing customer onboarding and addressing transaction anomalies. Identified and investigated fraud issues, managing account maintenance concerns like disputes and claims. Conducted thorough reviews of security information, initiating investigations based on identified fraud types. Played a key role in enhancing procedures for fraud prevention, detection, and improving customer satisfaction. Cross-trained in diverse fraud processes for a versatile skill set, contributing to specialized queues and prevention functions. Focused on minimizing losses from high-risk transactions and ensuring compliance with regulatory and legal requirements and successfully resolved customer complaints within agreed service levels.

2013 - 2015
VXI Global Holdings B.V. (Philippines)
(Account Associate)

Effectively addressed complaints related to telephone service, wireless reception, dial-up internet connectivity, and billing. Conducted thorough research to resolve connectivity problems or billing errors, prioritizing customer treatment with kindness, honesty, and respect. Acquired in-depth knowledge of the company's services and products for a positive impression on potential customers. Managed incoming calls and customer service inquiries regarding phone services, billing concerns, or promotional packages. Identified and assessed customer needs, ensuring systematic call logging for monitoring and closure, and consistently delivering timely and appropriate solutions.

2012 - 2013
Department of Health
(Community Nurse)

Played integral roles in promoting community well-being, planning and implementing health programs, and organizing educational sessions. Emphasized community self-reliance, coordinating services to align nursing plans with broader health initiatives. Delivered direct care, monitored health status through home visits, and engaged in research and statistical analysis as a change agent, motivated positive shifts in community health practices, applying a dynamic and continuous care approach to address diverse health needs through systematic assessment, planning, implementation, and evaluation processes.

2010 - 2010
Southern Philippine Medical Center
(Intensive Critical Care Nurse Trainee)

Demonstrates expertise in delivering exceptional patient care in acute settings, including proficiency in routine laboratory tests, vital sign recording, and administering treatments to support physician evaluations. Skilled in preparing patients for examinations, administering medications, and facilitating seamless patient transfers. Exhibits attention to detail in documenting patient visits and reporting observations to staff. Proactive in responsibilities such as ordering supplies, maintaining medical records, and contributing to patient education programs. An adaptable team player committed to excellence, with a proven ability to fulfill diverse responsibilities as directed by supervisors.

My Services

Lead Generation

Let us transform your prospects into loyal customers.

Data Entry / Web Market Researcher

Experience precision in data entry with meticulous handling of critical information.

Graphic Design Canva

Elevate your brand's appeal through innovative designs for social media, presentations, and more.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Agusan del Sur,
Philippines
Email :
joaghnnygalva@gmail.com


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