2018
AB Political Science
Rizal Technological University
Excited To Work With You
A driven and meticulous individual, I'm seeking a virtual assistant position where I can support business operations and guarantee efficient administrative processes by applying my strong organizational skills, time management skills, and customer service experience. I am eager to contribute to a vibrant team and develop in a remote work setting.
General Virtual Assistant, Executive Virtual Assistant
Google Workspace, MS Office, Customer Support, Data Entry, and Virtual Assistant
Data Entry and Analysis
Customer Support
Google Workspace and MS Office
Bookkeeping
Expense Reporting
Financial Report and Invoice Management
Social Media Management
Certificates
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My Experience and Education
2022
-
2025
Decathlon Philippines Inc.
(Department Manager)
Motivate Sport Leaders and Sales Assistants to consistently deliver effective selling behaviors through monthly coaching and recognition.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
Introduced new methods, practices, and systems to reduce turnaround time.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Recruitment of new applicants.
Evaluates employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
2017
-
2022
Decathlon Philippines Inc.
(Omni Sport Leader)
Engaged with customers to effectively build rapport and lasting relationships, locate products and check store systems for merchandise at other sites.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Accurately processed POS transactions, payment cards, and receipts to customers.
Recommended complementary purchases to customers, increasing revenue.
Creating business study/commercial policy to identify the catchment needs and offers to carry in the following year.
Debriefing of Economic Performances and creating concrete actions plans to reach KPI.
2015
-
2017
Alorica
(Customer Service Representative)
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Data Entry Specialist
Data Analytics, Project Management, Data Annotation, and Operations Management
Virtual Assistant
Manages schedules, appointments, calendars, and email management. Managing files, reports, and document organizations.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.