Professional Customer service representative with extensive experience resolving escalated customer complaints and issues. With strong interpersonal skills, and creative problem solving that increase customer loyalty. I am seeking for an opportunity to enhance and contribute my knowledge in dealing with others as well as my career growth.
University of La salette College Inc.
Responsible for answering inbound calls from customers to process their order. Knowledgeable about the menu so that I know what perfect deals to offer to the customers. I even do outbound calls to perform order confirmation. Must be able to handle different complaints and escalated issues and offer resolution to the customers to compensate them for the inconvenience, which leaves customer satisfaction to the services we offer.
I started here as a Product Specialist. In this position, I am responsible to Communicate with customers by giving them professional service, by assisting them for all their inquiries about specification of a Smartphone. Giving them demonstration, introducing them the brand that I am selling and its advantages compared to its competitors. I have received awards for being a top seller multiple times. And because of my hard work and loyalty in this company, they addressed me with a promotion as an Event Organizer. Wherein, I made proposals to be sent at different municipalities, schools, malls to conduct an event and to boost the team sell out.
-Manage Client's payment and track Client's Record.
-Ensure quality of Marketing and Creative briefs.
-Graphic Designing and photo editing for promotions and
campaigns.
-Dedicatedly pitch new ideas to attract client.
-Competitors Research and product knowledge.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.