2021
Bachelor of Science in Business Administration
Mary the Queen College of Quezon City
More Info About Me
I’ve been in the BPO industry for over a decade, been helping clients resolve their issues related to the products we offer. Customer service has been my passion and always being resourceful in providing efficient and effective solutions to every problem we encounter as we progress of reaching a better and bigger goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
TDCX Phil.
(Customer Service Associate)
Responds to emails and chats about our client’s advertising concerns.
2015
-
2020
Concentrix Phil.
(Technical Support Representative)
Handled any technical concerns about our clients’ issues with their internet, cable TV and VOIP services.
2010
-
2015
Sitel Phil.
(Fraud Account Specialist)
We investigate any possible fraudulent activities on our clients’ credit card accounts. We provide prompt resolution to ensure the safety of their accounts and retain their confidence to the company.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.