2018
Bachelor of Science in Secondary Education major in Social Science
Kolehiyo ng lungsod ng Lipa
Your Empowered Virtual Assistant for All Your Multifaceted Needs
A detail-oriented individual with over 7 years of professional experience in various fields.
I am trained in a wide range of responsibilities from office administration, appointment setting to customer service, data entry, and sales. I’ve built a powerhouse of capabilities that make me a reliable and versatile virtual assistant. My academic background and hands-on experience have shaped me into someone who doesn't just complete tasks; I elevate them.
I thrive on challenges, take initiative, and bring solutions-focused mindset to every project. Whether it’s streamlining workflows, supporting client interactions, or managing day-to-day operations, I consistently deliver with efficiency, positivity, and professionalism.
In today’s fast-paced, ever-changing business landscape, you need someone who adapts quickly and adds value from day-to-day operations. I’m here to be that partner committed to helping your business grow and drive your business forward.
Let’s work together! Contact me today and discover how I can help elevate your business.
My Skills and Competencies
Medical Virtual Assistant
Social Media Management
Data Controller
Customer Service
Certificates
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My Experience and Education
2023
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2025
Intercontinental Hotel Group (IHG)
(Reservation Sales Specialist)
Answering calls regarding reservations, availability, pricing, extensions, and most especially offers, IHG One Rewards enrollment. Recommend room upgrades and packages to meet the quarterly revenue targets and provide customer experience. Ensure all reservation data is correctly recorded and updated in the booking system.
2022
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2023
Concentrix
(Healthcare Order Specialist)
Answering calls from new and existing customers, processing orders, discussing the plan benefits, and providing instructions about certain processes like setting up accounts online and updating member details
2019
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2022
The Results Companies
(Customer Service Representative (Inbound Sales))
Handled sales accounts, worked with customer complaints, questions, took orders, and processed returns. Giving sales presentations to a range of prospective customers to meet customer needs and expectations, which will lead to higher sales, and updating customers’ information, such as credit cards, addresses, etc.
2016
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2019
Teletech
(Collection Specialist)
Performed daily duties by providing payment extensions and handling high-risk billing concerns; Responsible for monitoring customers to avoid bill shock and complaints.
2015
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2016
Tech One Global
(Document Controller)
Entering accurate data, maintaining databases and company files, managing hard copies while following all regulations and maintaining them confidential; ensured files are properly prepared and saved to backup drives.
My Services
Medical Virtual Assistant
Manage medical documentation, patient appointments, transcriptions, and correspondence.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics. Verify and cross-check data for accuracy.
Customer Service
Answering customer inquiries via phone, email, chat, Processing orders, forms, applications, and requests