Hey I am Jimi

Ivoclar Vivadent
(Senior Software Specialist)

• Training of newly hires, dealers, and subsidiary remote or on site. (Locally/Globally)
• In charge of the outputs of the juniors productivity and provide solution for better outcome
• Provide reports for the productivity of juniors. (Support Cases, and TalkDesk Calls)
• Responsible for providing software support and consultation for Ivoclar Digital Products which include different Dental CAD/CAM software's with 3Shape products, TRIOS, Exocad remote and onsite including designs
• Responsible for the troubleshooting and basic repair of related Analog/Software Machines and equipment both local or overseas.
• Responsible for the record keeping of service request and customer calls, actions taken and solution applied
• Communicate with counterparts and to immediate superior on matters that need assistance and guidance
• Responsible for checking and maintaining the minimum stock level of spare parts for related machines
• Implementation and compliance with the regulations and standards of safety, company handbook, ISO and MDSAP.· Performs other duties as may be assigned as to skills and experience
• Adherence to the Code of Business Conduct and all subscribed standards. Operative
• Responsible for giving 1sthand and 2ndhand support on Asia, Pacific and US time zone by the use of available resources such as remote access and troubleshooting via phone call. Responsible for implementing the predictive and preventive maintenance program for the local machines.